Pickup & Delivery Operations
Pick up laundry/dry-cleaning orders from customers' homes or offices at scheduled time slots
Deliver cleaned and pressed garments back to customers within committed turnaround time (TAT)
Follow the daily delivery route/schedule assigned by the store manager or via app-based routing
Handle multiple pickups/drops per shift, prioritizing based on time-sensitivity

Order Handling & Accuracy
Verify item count and condition at pickup (note any pre-existing stains, damages, or missing buttons before accepting)
Cross-check delivered items against the order slip/invoice to avoid mismatches
Use garment tags/barcodes correctly to prevent mix-ups between customer orders
Collect and hand over any special instructions (e.g., "no starch," "handle with care") to the processing team

Customer Interaction
Greet customers professionally and represent the brand's image
Collect payment (cash/UPI/card via POS device) if not already paid online, and issue receipts
Address basic customer queries about order status, pricing, or delivery timing
Escalate complaints (damaged items, delays, wrong items) to the store manager promptly

Vehicle & Equipment




Maintain the two-wheeler in positive working condition (fuel, tire pressure, basic upkeep)
Ensure valid driving license, RC, insurance, and pollution certificate are carried at all times
Use given delivery bags/covers to keep garments clean, wrinkle-free, and protected from rain/dust
Report any vehicle issues or accidents immediately to management

Documentation & Reporting
Get delivery confirmation (signature/OTP/app-based acknowledgment) from customers
Update order status in the app/system after each pickup and delivery (picked up, in-transit, delivered)
Submit daily collection summary (cash collected, orders completed) to the store manager
Report any undelivered orders with reason (customer unavailable, wrong address, etc.)

Compliance & Conduct
Follow traffic rules and safety norms at all times
Maintain punctuality and adhere to assigned shift timings
Maintain a clean, presentable appearance (uniform if provided)
Treat customer belongings with care — no rough handling of garments

📌 Delivery Boy Biker Bengaluru
🏢 Manypeak Private
📍 Bengaluru