A Telesales Head is responsible for managing the telecalling or telesales team that generates leads, follows up with prospects, and converts them into customers—usually over phone calls.

Key Responsibilities of a Telesales Head
Team Management
Manage and supervise the telecalling/telesales executives
Allocate leads to team members
Monitor daily calling performance
Conduct regular team meetings
Lead Management
Distribute fresh leads
Ensure quick follow-ups with prospects
Maintain lead records in ERP
Conversion Support
Convert inquiries into site visits
Coordinate with sales managers for site visit scheduling
Ensure proper follow-up until booking
Performance Monitoring
Track:
Calls made
Leads contacted
Site visits generated
Conversions
Prepare daily and weekly reports
Training & Coaching
Train telecallers on:




Script handling
Objection handling
Product knowledge
Customer communication

Significant KPIs for a Telesales Head
Lead Response Time
Calls per Executive per Day
Lead to Site Visit Ratio
Site Visit to Booking Ratio
Follow-up Effectiveness
Team Productivity
Lead Closure Rate

Skills Required
Solid communication and persuasion skills
Team leadership
Knowledge of ERP
Ability to handle customer objections
Understanding of real estate projects and pricing

Job Type: Full time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
Health insurance
Provident Fund

Work Location: In person

📌 Telesales Head Raipur (India)
🏢 Rishabh Buildtech India
📍 India