Job Title: ServiceNow Senior Administrator About the Role We are looking for a ServiceNow Senior Administrator to manage the daytoday health, stability, and configuration of our ServiceNow platform. This role requires strong handson experience with ITSM and ITAM, solid understanding of platform architecture, and the ability to support enhancements, troubleshoot issues, and guide junior team members. You will work closely with developers, process owners, and platform stakeholders to ensure the system runs smoothly and follows best practices. Key Responsibilities Oversee daily administration of the ServiceNow platform, including user management, roles, groups, and access controls. Maintain and improve core modules such as ITSM and CMDB; experience with ITAM, ITOM, HRSD, or SecOps is a plus. Configure and manage forms, fields, lists, UI policies, UI actions, and basic workflow or Flow Designer logic. Support platform upgrades, patches, regression testing, and general maintenance activities. Monitor data quality across key tables, including CMDB, ITSM, SAM/HAM, and ITOMrelated records. Troubleshoot complex issues, perform rootcause analysis, and implement longterm fixes. Assist with catalog items, record producers, notifications, and workflow automation. Work with crossfunctional teams to understand requirements and translate them into configuration tasks. Maintain clear documentation for configuration changes, processes, and platform updates. Provide guidance to junior admins and support teams on platform standards and best practices. Core Skills u0026 Technical Knowledge Robust understanding of ServiceNow platform architecture, tables, forms, ACLs, and rolebased access. Handson experience with ITSM and ITAM (required). Working knowledge of Business Rules, Client Scripts, UI Policies, UI Actions, and Flow Designer. Familiarity with Script Includes, Glide APIs, and basic scripting (JavaScript). Understanding of integrations, Scripted REST APIs,



and data exchange concepts. Good awareness of CMDB relationships, data models, and data quality practices. Experience with Service Portal or UI customization is helpful. Understanding of ITIL processes and how they map to ServiceNow. Qualifications 46+ years of handson experience administering or developing in ServiceNow. Bachelors degree in IT or related field (or equivalent experience). Experience supporting upgrades, maintenance, and platform improvements. Background working in Agile or hybrid delivery environments. ServiceNow CSA certification required or in progress; additional certifications (ITSM, CMDB, HRSD, ITAM) are a plus. Strong communication skills and ability to work with both technical and business teams. Ability to mentor junior team members and support platform governance. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, weve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the worlds largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. .

📌 Service Now Senior Admin (India)
🏢 JIN Johnson Controls (India) Private
📍 India