Job SummaryWe are seeking a dedicated and proactive Senior Analyst for Production Engineering to join our team in Chennai, India. This role demands a keen ability to quickly grasp and support Core Banking features, leveraging the latest technologies to ensure seamless application performance and system reliability. The chosen candidate will be instrumental in maintaining the robustness and efficiency of our banking systems in a 24/7 environment, working collaboratively across business and technology units to deliver exceptional service and innovation.Job SummaryWe are seeking a dedicated and proactive Senior Analyst for Production Engineering to join our team in Chennai, India. This role demands a keen ability to quickly grasp and support Core Banking features, leveraging the latest technologies to ensure seamless application performance and system reliability. The chosen candidate will be instrumental in maintaining the robustness and efficiency of our banking systems in a 24/7 environment, working collaboratively across business and technology units to deliver exceptional service and innovation. This position offers an exciting opportunity to engage in complex problem-solving scenarios, developing technical expertise and participating in continuous process improvements. Flexibility, a commitment to excellence, and a passion for learning are essential attributes for success in this dynamic role.Key ResponsibilitiesStrategyApplication SupportApplication support and Infrastructure management.Identify system Gaps. Prepare u0026 execute the service Improvement plans.To resolve complex (L2 / L3)



incidents u0026 manage security incidents.Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.Regularly review the nature of incident tickets with a view to fix it permanently.Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature.Effective engagement with business u0026 technology stakeholders for any critical issues.Ensure RCAs are performed for high severity issues.Adaptable to work in shifts inclusive of night shifts being 24*7 applicationProvide timely workaround solutions for failing issue pattern which requires source code fixShould have adequate knowledge on Java, DB2, Postgres SQL, Shell scripts and AWS foundations.BusinessAwareness and understanding the core business functionality of application quickly and adaptable to newer technologiesProcessesAdhere the PSS process followed by GBS group.People u0026 TalentLead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.Responsibility to review production capacity plans and incident trendsRisk ManagementBeing a role in production support requires the way in which the risk adherence is strictly followed as per group framework.GovernanceIdentify system Gaps.



Prepare u0026 execute the service Improvement plans.To resolve complex (L2 / L3) incidents u0026 manage security incidents.Perform monthly trending on the root cause of tickets and provide sound resolutions to eliminate repeat problem tickets.Regularly review the nature of incident tickets with a view to fix it permanently.Consistently to provide training and coaching to up-skill the staffs on product and technical knowledge to handle problem tickets of a more complex nature.Regulatory u0026 Business ConductDisplay exemplary conduct and live by the Groups Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.Key stakeholdersCore Banking PSS teamSkills And ExperienceTo excel in this role, candidates should possess a strong technical foundation coupled with excellent communication and problem-solving abilities. The ideal profile includes:Proficiency in Java, J2EE frameworks, and development of RESTful APIs to support application functionalities.Experience with SQL querying on IBM DB2 and PostgreSQL databases, alongside familiarity with Linux operating environments and Unix shell scripting.Hands-on knowledge of AWS cloud services and foundational cloud concepts to support hybrid infrastructure management.Exposure to automation and monitoring tools such as Control-M and Azure DevOps, as well as IT service management platforms like .

📌 Sr. Analyst, Production Eng (Chennai)
🏢 Standard Chartered India
📍 Chennai