- Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.
- Provide accurate information about products, services, offers, and branch locations.
- Log all customer interactions and follow up on open cases until resolution.
- Ensure every customer query or concern is addressed within defined turnaround times (TAT).
- Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support.
- Maintain customer satisfaction by delivering prompt, courteous, and skilled assistance.
- Identify recurring issues and escalate them to the respective departments for permanent resolution.
- Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.
Location
KOTTARAKKARA
State
Kerala
Country
INDIA
Educational Qualification
- Minimum qualification: Plus Two / Diploma / Bachelor's Degree in any discipline.
- Additional certification in Customer Relationship Management / Call Handling / Communication Skills will be an advantage.
Age
20 - 40
Experience
0
Salary Range
Starting from 15,000
📌 Customer Relationship executive (India)
🏢 Oxygen Digital Shop
📍 India
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