Job Description Company: Policybazaar
/n Position: Subject Matter Expert (SME)
/n Locations: Kolkata| Bhubaneshwar
/n Experience: 3+ Years
/n Notice Period: Immediate Joiners / Up to 15 Days

/n Employment Type: Full time

/n Job Summary -

/n Policybazaar is looking for an experienced Subject Matter Expert (SME) to support and guide

/n Customer Support/Sales teams by driving operational excellence, improving team productivity, /n and ensuring process compliance. The ideal candidate should possess strong analytical skills, /n team handling experience, and expertise in Advanced Excel.

/n Key Responsibilities -
/n - Provide process guidance and floor support to Customer Support/Sales teams.
/n - Coach and mentor team members to improve productivity and performance.
/n - Monitor team performance and identify process improvement opportunities.
/n - Prepare and maintain MIS reports, dashboards, and performance trackers.





/n - Analyze operational metrics and share actionable insights.

/n - Coordinate with Operations, Training, and Quality teams to improve business
/n performance.
/n - Ensure adherence to company processes and quality standards.
/n Mandatory Requirements -
/n - Minimum 3+ years of relevant experience.

/n - Customer Support Team Handling experience is Mandatory.

/n - Hands-on experience managing Attrition, Shrinkage, Productivity, and Team
/n Performance.
/n - Strong proficiency in Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, /n INDEX-MATCH, MIS Reporting).

/n - Excellent analytical, communication, and stakeholder management skills.

/n - Regional Language is Mandatory: /n - Graduation is Mandatory.

📌 Associate Team Lead (Kolkata)
🏢 Policybazaar.com
📍 Kolkata