Senior Operations Consultant Position Senior Operations Consultant Experience Required 7 years Work Shift Flexible to work in evening shift About the Role We are seeking an experienced Senior Operations Consultant to oversee day to day operational activities manage service performance and drive continuous improvement across our managed services environment The ideal candidate will have strong expertise in operational governance Service Now queue management ITIL processes and knowledge of Azure Cloud operations The role also involves supporting minor projects optimizing costs and delivering insights through Power BI dashboards Key Responsibilities Operational Management Oversee daily operations and ensure adherence to SLAs KPIs and process standards Manage Service Now queues ensuring timely ticket handling prioritization and escalation management Monitor operational health drive incident problem resolution and coordinate with cross functional teams Service Management Governance Apply ITIL framework best practices across Incident Problem Change and Request processes Conduct periodic service reviews and identify opportunities for process improvements Support audit compliance and documentation requirements Cloud Technical Operations Work with Azure Cloud teams to support operational activities VM lifecycle management and cost optimization initiatives Identify cost saving opportunities across cloud services and participate in ongoing improvement initiatives Reporting Analytics Develop and maintain operational dashboards using Power BI Analyze data trends and provide actionable insights to leadership and stakeholders Project Stakeholder Management Manage small scale operational and infrastructure projects end to end Coordinate with internal teams clients and leadership to ensure successful delivery Provide explicit communication status updates and risk mitigation strategies Required Qualifications 7 years of experience in IT operations service management or similar roles Strong hands-on experience with Service Now Incident Change Problem Request Solid understanding of ITIL processes ITIL certification preferred Working knowledge of Azure Cloud operations and cost optimization concepts Experience with Power BI for reporting and analytics Proven ability to manage small projects and operational initiatives Excellent communication stakeholder management and leadership abilities Flexibility to work in evening shifts as required Preferred Skills ITIL Foundation or Intermediate Certification Azure Fundamentals AZ 900 or equivalent Experience in managed services or enterprise IT environments Strong analytical and troubleshooting skills Ability to work independently and mentor junior team members

📌 Sr Operations Consultant (Pune)
🏢 Harris Computer
📍 Pune