Project Role: Business Process Architect
Project Role Description: Analyze and design new business processes to create the documentation that guides the implementation of current processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements.
Participate in user and task analysis to represent business needs.
Must have skills: Service Now Software Asset Management (SAM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification: 15 years full time education

Job Title: Senior Analyst – Service Now Software Asset Management (SAM)

Role Summary: Responsible for managing software assets, licenses, compliance, and optimization activities using Service Now SAM Pro. Works with IT, Procurement, Finance, and vendors to ensure accurate software inventory, license compliance, and cost optimization.

Key Responsibilities: Administer and support Service Now SAM Pro.

Manage software inventory, entitlements,



contracts, and license positions.
Perform software reconciliation and compliance analysis.
Identify license optimization and cost-saving opportunities.
Monitor software usage and reclaim unused licenses.
Generate SAM dashboards, reports, and audit readiness metrics.
Coordinate with vendors, procurement, and asset teams.
Support software audits and remediation activities.

Maintain software asset lifecycle from procurement to retirement.

Required Skills: Service Now SAM Professional (SAM Pro)

Software Licensing & Compliance
Software Discovery & Normalization
Asset Management Processes
Reporting & Analytics
Excel and Data Analysis

Stakeholder Management

Experience: 5–8 years IT experience.

2–4 years hands-on Service Now SAM experience.

SAM Pro and CIS-SAM certification preferred.

📌 Business Process Architect (Pune)
🏢 Accenture
📍 Pune