Job Type: Full-time

Working experience: No Experience

Customer Support InternCompany: Miriyam.StoreWebsite: www.Miriyam.StoreLocation: Elamakkara, Kochi (Onsite)Duration: 6-month paid internship (with conversion to a full-time Customer Support Executive role)Role OverviewWe are looking for a Customer Support Intern who enjoys interacting with people, understands ethnic fashion, and can patiently guide customers through their buying journey. This role involves direct communication with customers across WhatsApp, calls, and online platforms.Key ResponsibilitiesCommunicate with customers via WhatsApp chats, phone calls, and messagesUnderstand customer requirements related to sarees, salwars, and ethnic productsProvide accurate product information, including fabric, designs, pricing, availability, and careAssist customers in placing online orders and resolving basic checkout issuesFollow up on customer queries, order confirmations, and delivery-related questionsMaintain polite, qualified,



and empathetic communication at all timesCoordinate with the internal team for product details and order updatesRequired Skills & QualificationsExcellent English and Malayalam communication skills (spoken & written)Strong interpersonal skills with a patient and customer-first mindsetAbility to handle different types of customers calmly and confidentlyBasic comfort with smartphones, WhatsApp Business, and online toolsWillingness to learn and grow in an e-commerce environmentPreferred / Added AdvantagesInterest or familiarity with ethnic fashion, sarees, and salwar materialsKnowledge of Hindi (spoken) will be an added advantagePrior experience in customer service, retail, or online selling (not mandatory)Who Should ApplyFreshers looking to gain hands-on experience in e-commerce & fashionIndividuals who enjoy customer interaction and problem-solvingCandidates who value patience, clarity, and relationship-buildingYou should have completed your degree in any discipline.What You’ll GainPractical exposure to D2C e-commerce operationsTraining in customer communication and online sales assistanceOpportunity to grow into a full-time customer support or operations roleExperience working with a growing lifestyle brand

📌 Customer Support Intern (Ethnic Fashion) (India)
🏢 Miriyam Lifestyle Private
📍 India