Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project Chennai Ops - Shared. The client is Cross Client, a company engaged in providing diverse and comprehensive services across multiple sectors.

Responsibilities: As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services, driving incident, issue, and outage management, investigation, and restoration. You are expected to build knowledge and support the team while actively participating in problem-solving discussions. Advanced proficiency in Microsoft Windows Desktop Management is required.

Develop a explicit understanding of IT production systems and contribute to maintaining their smooth operation.

Execute assigned tasks with attention to detail and ensure timely resolution of incidents and issues.

Collaborate effectively with team members to support service delivery and enhance customer satisfaction.

Identify recurring problems and suggest improvements to existing processes.

Maintain accurate documentation of incidents and resolutions to support continuous learning and team knowledge

📌 It Service Management (India)
🏢 Artech Infosystems Private
📍 India