We are looking for a Customer Success Associate to join our fast-paced team. You will serve as the heartbeat of our customer operations, keeping our data pristine, our dashboards current, and facilitate synchronization between internal stakeholders and customer team.
Primary Responsibilities:
- Customer Touchpoints: Conduct regular check-ins with customers, diagnose their technical roadblocks, and brief internal support teams for fast resolution.
- Dashboard & Tracker Ownership: Build and maintain customer-specific project trackers and dashboards to drive accountability and transparency across all assigned accounts.
- CRM Hygiene & Management: Execute continuous data hygiene within the CRM platform to ensure all records reflect current account statuses.
- Interaction Logging: Record accurate notes, feedback, and action items against customer profiles immediately following meetings.
- Channel Maintenance: Keep reliable,
open channels of communication active between the company and our client base.
Requirements
Skills and Experience you require:
- 0-2 years of experience in Customer Success
- Outstanding interpersonal and communication skills
- Detail-oriented mindset with experience or comfort using CRM tools and tracking dashboards.
- Bachelor’s degree in a relevant discipline and a strong customer-first attitude are encouraged to apply.
Nice-to-have Skills:
- To track operational metrics (utilization, adoption, satisfaction score, etc.)- Data Literacy
- Familiarity with building or updating reporting layouts and dashboards to present these metrics and list down account health
- Guide a customer through structured onboarding presentation and familiarize them with key stakeholders for their account.
📌 Customer Success Associate (India)
🏢 Sectona
📍 India
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