Manager Business Applications Location India Department IT Business Applications The Chance Rapid7 is seeking a Manager Business Applications to lead scale and grow a high-performing Business Applications team responsible for mission-critical enterprise applications This role will participate in overseeing the Salesforce and NetSuite ecosystems Workato integrations and a suite of ancillary tools that support various business functions You will be responsible for driving system projects and enhancements optimizing application support and ensuring seamless integrations to enable business growth and operational excellence The ideal candidate has experience leading application delivery teams managing support functions and working cross-functionally to align technology solutions with business needs This is a unique opportunity to build and scale a best-in-class business applications team in a fast-growing organization Primary Responsibilities Leadership Team Development Build scale and mentor a high-performing Business Applications team including application support solution delivery and integration specialists Establish a clear roadmap for growth ensuring the team scales effectively with business needs Foster a collaborative and high-performance culture promoting knowledge sharing and continuous learning Define and implement KPIs and success metrics for application support and delivery functions Business Applications Support Management Own and drive the implementation and optimization of Salesforce NetSuite Workato and other key business applications Establish and lead an application support function ensuring high-quality responsive and scalable support for business users Implement ITSM best practices for issue tracking resolution and proactive system monitoring Partner with business stakeholders to prioritize manage and deliver high-impact projects Oversee system administration governance and data integrity across business applications Integration Process Automation Manage and optimize integration platforms ensuring seamless data flow between systems Lead efforts to automate business processes reducing manual work and increasing efficiency Work closely with all stakeholders to ensure scalable secure and well-documented integrations Maintain compliance with security data privacy and governance policies across applications Strategic Planning Continuous Improvement Identify and implement best practices for system scalability user adoption and operational excellence Stay ahead of emerging trends in Salesforce NetSuite and enterprise integrations bringing innovative solutions to the organization Partner with other IT functions finance marketing sales customer success and other teams to optimize revenue operations order management and business workflows What You Bring to the Role 8 years of experience in Business Applications IT or related fields with 3 years in a leadership role Proven experience managing Salesforce and NetSuite ecosystems including governance administration and optimization Strong expertise in Workato or other integration platforms with experience in API-driven automation Experience building and scaling an application support function implementing ITSM best practices Excellent leadership skills with a track record of growing and mentoring teams Strong understanding of business processes across finance sales and operations Ability to manage complex projects drive stakeholder alignment and deliver high-impact outcomes Knowledge of data governance security best practices and compliance frameworks SOC 2 GDPR etc Preferred Qualifications Hands-on experience with Salesforce CPQ NetSuite financials and revenue operations Familiarity with Tableau Snowflake or other data visualization and analytics tools Certifications in Salesforce NetSuite ITIL or Workato are a plus LI-SJ1