Req ID 348125 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Messaging Services Senior Specialist - M365 Teams Sharepoint One drive to join our team in Bangalore Karn taka IN-KA India IN A customer-centric approach with a focus on delivering high-quality support Strong verbal and written communication skills with the ability to explain technical concepts to end users Understanding their requirements and creating a positive client experience throughout the total client journey Flexible working in US business hours or shifts supporting 24X7 steady state operations Individuals understand their own area and can perform all facets of their role Good analytical excellent communication and problem-solving skills - Energetic self-motivated and self-sufficient in accomplishing tasks Performs a variety of maintenance tasks associated with the support modification and updating and patching servers also include software installations upgrades and tests Works on abstract and complex problems requiring evaluation of intangible variables Integrates trends data and information into plans deliverables and recommendations Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions Regularly exercises discretion and independent judgment on technical matters Good working knowledge and demonstrated ability utilizing systems tools and procedures to accomplish job Builds deeper understanding of processes procedures customers and organization Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent Performs root cause analysis on failed components and implements corrective measures Flexibility to adapt to changing technologies and environments with a proactive approach to continuous learning Technical Skillset Support and Administration of Microsoft Teams across the organization including integration with other Microsoft 365 services Monitor Teams usage performance and reliability proactively addressing issues to ensure optimal service delivery Administer Teams policies settings and permissions based on business requirements and best practices Provide technical support and troubleshooting for Teams users resolving issues related to chat meetings calls and file sharing Respond to and resolve user support requests incidents and service tickets related to M365 applications and services Plan and execute changes to the M365 services and environment ensuring minimal disruption and effective communication to stakeholders Collaborate with IT security to implement and maintain security compliance and data retention policies within Teams Manage Teams lifecycle including creation archiving and deletion of teams and channels Train and educate users on Teams features updates and best practices to maximize adoption and efficiency Coordinate with other IT staff to integrate Teams with third-party applications and services as needed Maintain documentation on Teams configurations procedures and troubleshooting guides Stay up to date with Microsoft Teams updates new features and emerging technologies Knowledge Microsoft Teams Phone System including direct routing calling plans and integration with on-premises or cloud-based telephony infrastructure Familiarity with SIP PSTN VoIP protocols and telephony concepts Required Experience Academic qualification and Certifications Typically requires 6-8 years relevant experience Experience managing Microsoft Teams and Microsoft 365 services in a business workplace Graduate BTech or equivalent combination of education and work experience Microsoft 365 or Teams certification is a plus About NTT DATA NTT DATA is a 30 billion business and technology services leader serving 75 of the Fortune Global 100 We are committed to accelerating client success and positively impacting society through responsible innovation We are one of the world s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have experts in more than 50 countries We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners NTT DATA is a part of NTT Group which invests over 3 billion each year in R D Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click

📌 Messaging Services Senior SpecialistTeams/ Sharepoint One Drive (Bengaluru)
🏢 NTT Data
📍 Bengaluru