BPO SALES ASSISTANT MANAGER Responsibilities Managing the daily operation of the call center to meet sales targets and in line with the Company s objectives and strategies Develop procedures and policies for the sales team to ensure target achievement Set key performance indicators KPIs for the team to meet sales targets Create effective call scripts and sales promotions to attract and engage customers Analyze sales data to improve processes ensure proper resource allocation and maximize efficiency and customer satisfaction Monitor random calls to enhance quality minimize errors and track operational performance Ensure all relevant communications and data are updated and recorded accurately Review staff performance identify coaching needs and plan coaching sessions Handle the most complex customer complaints or inquiries Support subordinates in resolving difficult issues and provide appropriate directions Propose staffing changes including hiring promotions demotions vacations leaves of absence and terminations Evaluate staff on KPIs at year-end and set new KPIs for the following year Prepare daily sales reports Motivate and retain staff Job Type Full time Pay 45 000 00 - 50 000 00 per month Application Question s Has to be from a BPO background Work Location In person