Location Mohali Chandigarh India Shift Nighttime U S Hours - 12 30 AM - 9 30 AM IST Type Full-Time In office About the Role We are hiring a Director of Dialer VoIP Operations to take full ownership of our high-volume outbound and blended dialer systems This person will be accountable for system setup ongoing management and performance optimization across all departments sales customer service recruitment and support The ideal candidate has a strong BPO call center background is fluent in managing large-scale dialer operations 100 000 dials day and has deep technical knowledge of VoIP DID reputation and dialer metrics Leadership and management experience is a plus but above all this person must be a technical and operational expert who stays on top of everything every day Requirements Key Responsibilities Dialer Administration Configure manage and maintain multiple dialer VoIP platforms Convosso Five9 ReadyMode Dialpad RingCentral or others as needed Handle scaling systems capable of 100 000 daily outbound dials with consistent performance Ensure DID reputation is maintained and protected Performance Monitoring Optimization Track and analyze dialer KPIs connect rates drop rates call quality agent utilization campaign results Optimize dialing modes pacing call routing and reporting Continuously fine-tune campaigns for maximum efficiency and compliance Systems Technical Support Troubleshoot dialer SIP VoIP CRM integrations and API connections Ensure uptime and reliability across all departments relying on dialer lines Train and support users on proper dialer usage Compliance Risk Management Oversee adherence to DNC TCPA and other compliance standards Implement safeguards to minimize risk in high-volume outbound environments Cross-Department Support Enable sales customer service recruitment and admin teams with optimized dialer access Provide reporting and insights to leadership on performance and trends Skills Qualifications 5 years of BPO call center operations experience with direct dialer ownership Proven track record of running high-volume outbound campaigns 100 000 daily dials Strong technical background VoIP SIP DID management integrations troubleshooting Hands-on experience with major dialer platforms Convosso Five9 ReadyMode Dialpad RingCentral or similar Analytical mindset able to read data and translate it into performance improvements Highly accountable detail-oriented and proactive Benefits Competitive Compensation - Attractive salary package with performance-based incentives Global Exposure - Direct collaboration with U S leadership and cross-border teams Career Growth - Clear progression path toward senior leadership roles in a fast-scaling company Impact-Driven Work - Be part of the renewable energy sector and contribute to sustainability Professional Development - Opportunities to lead cross-functional projects implement global best practices and upskill through learning initiatives Collaborative Culture - Work with driven talented peers in an inclusive and supportive environment Work Stability Vision - Join a company with strong long-term growth plans and a mission-driven culture Leadership Autonomy - Freedom to design and execute operations strategies with the trust of global leadership Recognition Rewards - Regular acknowledgment for high performance and impact delivered

📌 Director Of Dialer & Voip Operations (Panchkula)
🏢 Lytegen
📍 Panchkula