Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world - like AI and IoT If you want to work beyond the cutting-edge continuously pushing the boundaries of science and engineering to make possible the next generations of technology join us to Make Possible a Better Future What We Offer Location Bangalore IND At Applied we prioritize the well-being of you and your family and encourage you to bring your best self to work Your happiness health and resiliency are at the core of our benefits and wellness programs Our robust total rewards package makes it easier to take care of your whole self and your whole family We re committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go Learn more about our You ll also benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers We empower our team to push the boundaries of what is possible while learning every day in a supportive leading global company Visit our Careers website to learn more about careers at Applied Software GPS - Tier 3 We are looking for a highly talented Software GPS Engineer to join our unique team What s in it for you Provide SW Support for our products installed at customer sites around the world working with global support functions R D HW and Application teams to make sure our tools function as designed You will be working on one of our futuristic products which is designed to enhance semiconductor manufacturing by leveraging AI and machine learning to provide real-time insights predictive analytics and process optimization What you ll be doing Function as a technical support Tier for SW issues Support all customer tool issues that don t require code changes Independently resolve customer complex issues by analyzing product and system computing issues SW IT Computing databases Provide troubleshooting plans and technical solutions to field and Tiel-1 Tier-2 teams Reproduce customer issues on internal systems Perform Root Cause Analysis Proactively identify points of failure and drive for resolution Involvement in new SW development Take part in SW development road map milestones current features reviews and customer demos Create and maintain the lab environment and perform Dry-run activities for new SW versions Actively participate in new products introduction discussions On-site Projects Perform new installations SW upgrades on customer semiconductor fabs Troubleshoot complex cases and field support teams Support Infrastructure Develop training programs for field engineers and end users Proactively drive support-related feature developments within the team Initiate Support-related Specs improvements utilities and Document solutions procedures best-known methods Required Education Bachelor master s degree in computer science and or engineering Customer Experience Collect end-user pain points and work on solutions Develop in-house utilities and tools and work with the DevOps team to implement the same ideas that enhance customer experience What should you have Self-Learning capability and passion to learn new technology Good understanding of networking Linux systems docker Kubernetes ArgoCD Observability tools and containerization Proven experience 5- 10yrs in learning and understanding multi-disciplinary large-scale systems Willingness to travel up to 30 Excellent English - verbal and written Advantage Certifications in AWS Azure or Kubernetes will be preferred Advantage Code debugging skills Advantage Experience in SW development SW testing and integration Additional Information Time Type Full time Employee Type Assignee Regular Travel Yes 20 of the Time Relocation Eligible Yes Applied Materials is an Equal Opportunity Employer Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law