Job Title Designation - Export Customer Service - Deputy Manager Salary range - 45-50K Handle Export Air Sea Shipments Exp - 5-10 Years Department - Export Job Location New Delhi Industry - Logistics About the company Started in 1963 Company is India s oldest and the most reputed innovative logistics solutions provider and it is approved by the Indian Banks Association IBA with Code No DLI-1662 Company is an AEO MTO ISO certified company IRC is the backbone of supply chain services in India with a parallel helpdesk in Japan Singapore Company is among the prestigious worldwide logistic service providers it s headquartered at New Delhi India Logistics services including Rail Cargo Ground Cargo Ocean Cargo air cargo Customs Clearance Port Handling Warehousing and so on Duties responsibilities 1 Customer Relationship Management Build and maintain strong relationships with clients addressing their logistics needs effectively Serve as the primary point of contact for key accounts and handle their inquiries and concerns 2 International Shipping Coordination Oversee the coordination of international freight shipments including imports and exports Ensure compliance with international trade regulations customs procedures and documentation requirements 3 Team Leadership Lead and develop a team of customer service representatives and logistics coordinators Set performance goals conduct regular training and provide guidance to ensure productive operations 4 Problem Resolution Address and resolve any issues related to shipments customs delays and other logistics challenges Act as a liaison between clients and various stakeholders in the supply chain 5 Process Optimization Continuously assess and improve customer service processes to enhance efficiency Implement best practices in international freight forwarding 6 Compliance and Documentation Ensure accurate and timely completion of shipping documentation including bills of lading import export declarations and DSR Stay updated on changes in international trade regulations and compliance requirements 7 Client Communication Provide clients with regular updates on the status of their shipments Communicate any delays disruptions or changes in the shipping process promptly Qualifications and Experience Graduate Knowledge Skills and Abilities Previous experience in import export logistics preferably in a similar role Strong knowledge of import procedures documentation and customs regulations Familiarity with freight forwarding carrier negotiation and logistics management Excellent organizational skills and attention to detail Effective communication and interpersonal skills to liaise with internal and external stakeholders Ability to work under pressure and meet tight deadlines Proficiency in relevant software and systems related to import export operations How to Apply Please send your updated resume and cover letter to madhur adrianaa com Or send a message on WhatsApp 91 80107 68617 Job Types Full-time Permanent Pay 45 000 00 - 55 000 00 per month Benefits Provident Fund Schedule Day shift Supplemental Pay Performance bonus Application Question s How many years of experience do you have as a Export Customer Service Dy Manager Do you have experience import export logistics How much you rate yourself in 0 10 in English communication skills because Excellent communication English required Are you a Immediate Joiner What is your In Hand Salary per month Location New Delhi Delhi Required Work Location In person

📌 Export Customer Service - Deputy Manager (New Delhi)
🏢 Adrianaa Services
📍 New Delhi