Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills Microsoft Windows Desktop Management Good to have skills NA Minimum 5 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer you will act as software detectives providing a energetic service that identifies and solves issues within multiple components of critical business systems Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges ensuring that business operations run smoothly and efficiently You will engage in problem-solving activities analyze system performance and contribute to the continuous improvement of application support processes all while maintaining a focus on delivering exceptional service to end-users and stakeholders Roles Responsibilities -Handle image updates via authorized service requests -Integrate and maintain base workstation images Windows macOS drivers utilities -Conduct User Acceptance Testing UAT and certify images -Schedule and deploy updated images through approved processes -Monitor for available patches conduct testing and propose patch schedules -Create test and deploy software packages -Perform conflict detection and remediation during packaging -Conduct UAT peer reviews and final release for applications -Schedule deployments based on incident request priority -Triage and manage desktop and VDI-related incidents -Classify and handle systemic issues e g malware outbreaks -Work with OEMs and third parties for escalations and resolution -Coordinate remediation for desktop and VDI support issues -Manage provisioning of VDI dedicated pooled desktops -Deploy changes on Citrix or similar brokers in all environments Dev UAT Prod -Apply GPOs virtual desktop policies and agent upgrades -Maintain user profiles roaming local Citrix Profile Manager -Deploy OS and application patches hotfixes in accordance with change management -Hands on Experience with MECM Intune tool for endpoint management patching compliance Packaging -Maintain systems at patch level N-1 unless otherwise approved -Test patches with application owners and perform regression testing -Monitor deployment success and troubleshoot patch issues -Perform load performance testing for virtual environments -Monitor and track false and missed events in order to tune monitoring thresholds -Report false positives negatives to improve alert quality -Respond to alerts from tools taking appropriate action -Create manage and decommission VDI desktops -Configure and manage life cycle of the VDI environment -Maintain hypervisors and presentation servers -Install and maintain software within the VDI -Manage VDI image pools and print drivers -Create update and decommission VDI desktops -Baseline and review the threshold monitoring parameters for virtual desktop environment -Track and report on Citrix or other interface license usage -Analyze license trends to optimize usage and compliance -Ability to work independently and make decisions with little direct supervision -Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations Professional Technical Skills -Ability to work independently and make decisions with little direct supervision -Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations -Must have skill Proficiency in Microsoft Windows Desktop Management Hands on Experience with MECM Intune Citrix Workspace tool for endpoint management patching compliance Packaging -Good to have skill Strong experience with remote desktop tools and advanced troubleshooting techniques for software applications Application Packaging scripting Azure Virtual Device M365 cloud PC M365 Additional Information - The candidate should have minimum 5 years of experience in Microsoft Windows Desktop Management - This position is based at our Gurugram office - A 15 years full time education is required 15 years full time education

📌 Application Support Engineer (Haryana)
🏢 Accenture
📍 Haryana