The Assistant Front Office Manager is responsible for supporting the Front Office Manager in overseeing day-to-day operations of the front desk guest services reservations and lobby management The role ensures smooth guest arrival and departure maintains service standards handles guest issues and supervises the FO team to deliver exceptional hospitality Key Responsibilities1 Operational Management Assist in managing front desk operations including check-in check-out room assignments and billing Ensure smooth lobby operations and maintain guest flow efficiently Coordinate with housekeeping for room readiness and daily occupancy updates Monitor night audit reports room revenue and daily cashiering Ensure compliance with hotel SOPs policies and brand standards 2 Guest Services Ensure all guests receive warm professional and prompt service Handle VIP arrivals special requests and guest complaints efficiently Resolve guest issues with a problem-solving approach and follow up to ensure satisfaction Ensure all guest preferences and feedback are recorded and communicated 3 Staff Supervision Assist in scheduling training and supervising front office associates GSA bell desk and concierge Conduct daily briefings and maintain communication within the team Motivate staff to achieve guest satisfaction and departmental goals Monitor grooming discipline and performance of the FO team 4 Financial Administrative Duties Assist in controlling departmental expenses and reducing operational cost Check and verify cashier reports rebates refunds and adjustments Support in forecasting budgeting and preparing departmental reports Ensure accurate handling of cash credit card transactions and deposits 5 Coordination Communication Liaise with Housekeeping F B Engineering Sales and Security for guest needs Ensure smooth communication during high occupancy group arrivals and events Review arrival lists group movements VIP arrivals and special instructions 6 Systems Technology Efficiently operate PMS IDS Opera systems and train staff on use Monitor system reports room inventory and occupancy levels Ensure accurate data entry in reservation and front office modules Required Skills Qualifications Graduate in Hotel Management Hospitality or equivalent 3-5 years experience in Front Office operations with minimum 1 year in a supervisory role Robust communication interpersonal and leadership skills Knowledge of PMS Opera IDS WinHMS Fidelio Problem-solving ability and guest-focused approach Ability to work under pressure and handle peak operations Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Benefits Cell phone reimbursement Food provided Health insurance Paid sick time Provident Fund Work Location In person

📌 Assistant Manager Front Office (Gulbarga)
🏢 Gigadocs Softtech Private
📍 Gulbarga