At myKaarma we re not just leading the way in fixed ops solutions for the automotive industry we re redefining what s possible for dealership service centers Headquartered in Long Beach California and powered by a global team our industry-leading SaaS platform combines communication scheduling and payment tools in one seamless solution that keeps dealerships and vehicle owners connected With myKaarma every service interaction flows effortlessly bringing good karma to customers and service teams Rooted in the principles of the Toyota Production System we operate with precision efficiency and a relentless focus on continuous improvement to deliver a better experience for all We re looking for innovators problem-solvers and tech enthusiasts passionate about building solutions that people love to use If you re ready to make an impact in an industry ripe for change join us at myKaarma and help shape the future of automotive service Role Description As a Tier 2 Technical Support Engineer you will play a key role in the Support Engineering Team at myKaarma working to resolve complex customer issues and ensure platform reliability and product stability You will be responsible for identifying the root causes of issues and recommending a workaround also collaborating closely with the Engineering and Product teams for solving higher priority issues to achieve quicker resolution and higher customer satisfaction This role offers the chance to work with a talented team and develop expertise in coding and debugging abilities and deepen your expertise in automotive SaaS and technical support operations How to Stand Out Here s a scenario to illustrate the innovative approach we value Q You receive a high-priority ticket escalated from Tier 1 The issue seems intermittent and the customer is frustrated How would you approach diagnosing and resolving this We d love to hear something like this A I d begin by reproducing the issue in a controlled environment and carefully reviewing logs data and relevant code paths If the problem isn t immediately explicit I d dig deeper adding temporary debug points analyzing SQL queries and checking for edge cases At the same time I d keep the customer updated with clear communication to reduce frustration If I identified a potential root cause I d validate it by testing and if a permanent fix required Engineering I d provide them with detailed logs reproduction steps and impact analysis to speed resolution The goal is not just to fix the issue quickly but to ensure it doesn t recur and the customer regains confidence in the platform Key Responsibilities Diagnose tickets escalated by Tier 1 using but not limited to the following avenues scrutinizing application logs analyzing business data and crawling through code Collaboration with the Engineering team for solving high-priority issues understanding implementation of current features or architecture changes to better support corresponding tickets Collaboration with Product teams for higher priority issues as well as customer suggestions Contribute to building internal software Required Skills and Qualifications Bachelors in Engineering or Computer science Proficiency in writing and understanding SQL queries ability to read and analyze code strong debugging and problem-solving skills 2 years experience in a helpdesk support role Strong understanding of any one object-oriented language Quick learner and willing to dive into new technologies and contexts Nice to Have Skills Qualifications Competency in writing code in Java Familiarity with SQL and NoSQL databases Experience to microservices architecture Spring Boot and RESTful APIs Experience with debugging tools Postman and tools like Jira for ticket tracking We value diverse experiences and backgrounds so we encourage you to apply if you meet some but not all of the listed qualifications Total Rewards at myKaarma At myKaarma we offer a comprehensive Total Rewards package that extends beyond the base salary Our commitment to competitive compensation includes bonuses and benefits that support both personal and qualified well-being Flexible Work Environment We embrace a high-performance flexible structure that values freedom and responsibility Our Highly Aligned Loosely Coupled model empowers teams to innovate and continuously improve using data-driven insights Health and Wellness Comprehensive medical dental vision life and disability benefits along with wellness and telework stipends Time Off Generous vacation time to recharge and balance life outside work In-Office Perks Enjoy dog-friendly offices and unlimited snacks or refreshments onsite The starting salary range for this role is 10 Lakhs depending on experience and qualifications reflecting our dedication to competitive industry compensation Additional details about our Total Rewards package will be shared during recruitment Our Commitment to Inclusion At myKaarma diverse perspectives drive innovation and success We are committed to creating a safe welcoming and inclusive workplace where every employee feels valued and empowered and can do meaningful work Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds