Job description Responsible for making and receiving calls to interact with customers provide information and generate leads The primary goal is to enhance customer satisfaction and drive business growth Outbound Calls Make proactive calls to potential customers to introduce products or services generate interest and drive sales Inbound Call Handling Respond to customer inquiries resolve issues and provide accurate information Customer Engagement Build rapport with customers to understand their needs and suggest suitable solutions Data Management Accurately record customer interactions feedback and follow-up requirements in CRM systems Target Achievement Meet daily weekly call targets and achieve sales or engagement goals Required Skills Excellent Communication Explicit and concise communication to effectively convey information and build rapport Active Listening Pay attention to customer concerns and respond appropriately Persuasion and Negotiation Influence customer decisions and handle objections confidently Problem-Solving Strong problem-solving abilities to navigate complex situations and deliver excellent customer service Time Management Manage high call volumes while meeting deadlines requires excellent organizational skills Requirements Education a degree in sales marketing is a plus Experience Prior experience in telemarketing sales or customer service is preferred Technical Proficiency Familiarity with CRM tools and basic computer applications Job Type Full-time Pay 9 119 19 - 31 852 48 per month Work Location In person