Single Point of Contact for all branches of the reporting RRB Log all calls received via any communication medium Mail Phone Web and issue the incident ticket to the user Analyze all calls received and update the comments on analysis before assigning it to L2 Provide the solution on time as per the SLA norms Learn the current features and changes incorporated in a patch when ever it is implemented Finacle Front End application support Help the user to navigate the Finacle Menu options Follow up with the user till the required information is received for analysis Update the status of the call in EMS tool CA Service Desk with proper remarks Cause of the incident and solution provided with functional technical explanation Hand shake with the previous next shift support engineer to get update of pending critical calls during shift change Interact with Banks IT team when ever required to complete the calls Upload table dumps any other output asked by Infosys with respect to the calls lodged with them Provide required assistance to L2 server database team in implanting the Finacle patches Provide the resolution and get the call closed for all the calls that are assigned from L1 level which includes vendor interaction Location Chitradurga Budget 17K Interested candidate can share updated Cv to anamika chauhan bankaiinformatics co in or else can contact on (phone hidden) Job Type Full-time Pay 15 000 00 - 17 000 00 per month Shift Day shift Work Days Monday to Friday Work Location In person