Job Title Senior Customer Support Executive - Voice Chat Email Support Company Protyze Location Kirloskar Business Park Hebbal Bangalore Department Customer Support Operations Experience Required 3-5 years Employment Type Full time Reporting To CMO Lang Known English Hindi Kannada About Protyze Protyze is a product-based company in the health and wellness sector offering high-quality nutritional products to a growing customer base We are committed to creating exceptional experiences through responsive and reliable customer support Role Overview We are seeking a Senior Customer Support Executive with 3-5 years of experience in voice chat and email-based support The ideal candidate will be fluent in English Kannada and Tamil with a proven track record of resolving customer queries efficiently and professionally You will also help guide junior team members and assist in optimizing support processes Key Responsibilities Manage customer interactions across voice calls emails and chat platforms Resolve complex queries related to orders payments returns delivery issues and product information Handle customer escalations with empathy and professionalism Maintain accurate and complete records of customer conversations in CRM tools Collaborate with internal teams logistics tech warehouse to ensure resolution of customer issues Identify recurring issues and suggest process improvements Required Skills Qualifications 3-5 years of experience in a customer support role handling voice email and chat Fluent in English Kannada and Hindi spoken fluency required strong written English skills for email chat Strong interpersonal skills problem-solving ability and patience under pressure Experience using CRMs like Zoho Good knowledge of MS Excel Google Sheets and ticketing systems Bachelor s degree in any stream Job Type Full-time Pay 20 834 14 - 35 048 20 per month Schedule Day shift

📌 Customer Support Executive (Karnataka)
🏢 Alphacentric Healthcare Pvt.ltd
📍 Karnataka