1 Service Request Ticket Management Receive service requests via phone email ticketing tools or CRM Log and assign tickets to the appropriate engineers based on skill location and SLA priority Monitor ticket progress and ensure closure within defined SLAs Escalate unresolved issues to Service Head Project Head 2 Engineer Coordination Field Support Allocate tasks to field engineers remote support engineers and L1 L2 teams Track engineer movement site visits and service schedules Ensure engineers follow proper checklists SOPs and service protocols Collect service reports installation reports and closure notes 3 Customer Communication Updates Provide timely updates to customers on ticket status engineer visit and issue resolution Maintain professional communication and ensure customer satisfaction Handle customer escalations and coordinate with senior technical teams for resolution 4 Inventory Material Coordination Coordinate with stores logistics team for hardware part replacements Track RMA items warranty claims and DOA replacements Maintain stock availability for service-related items 5 Preventive Maintenance PM Management Prepare and maintain PM schedules for AMC managed service customers Remind engineers and customers about scheduled PM visits Collect PM reports and update records 6 Documentation Reporting Maintain service-related documents AMC lists asset lists warranties and installation history Prepare daily weekly monthly service reports for management Maintain customer database service history and SLA compliance reports 7 Coordination with HR for Engineer Compliance Since your company uses HR integration Ensure updated engineer lists for ESI Insurance Accident Cover Monitor leave availability and shift allocations for engineers Inform HR in case of frequent absence or disciplinary issues 8 Quote Invoice Support If required Coordinate with Sales Accounts for service quotations AMC spares visit charges Support in raising invoices for completed service calls or contracts Follow up with clients for service-related commercial approvals 9 Process Compliance Service Quality Ensure engineers follow company standards for installation troubleshooting Track SLA performance and highlight delays or bottlenecks Support implementation of ISO ITIL processes if applicable 10 Coordination with OEMs Vendors Raise support tickets with OEM partners Cisco HP Dell Fortinet etc Follow up for replacement parts RMAs warranty calls Maintain vendor escalation contacts and logs Job Types Full time Permanent Fresher Pay From 15 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Service Coordinator (Tamil Nadu)
🏢 Vatanix Technologies Private
📍 Tamil Nadu