About Us At BuildSuite Infraholic Innovations Pvt Ltd we are revolutionizing construction project management with modern AI-powered tools tailored for the real estate and contracting industry Founded by an IIT Delhi alumnus we re a high-growth startup helping construction companies simplify operations through technology Role Overview We re looking for a Customer Success Manager who can support our clients in implementing and using BuildSuite effectively You ll be the go-to person during onboarding and training helping teams adapt to digital tools for project HR procurement and accounting workflows If you re someone who enjoys both technology and interacting with people this is the perfect fit Key Responsibilities Onboarding Training Guide customers during implementation across different modules Project HR Purchase Accounting Conduct training sessions for site and office teams on how to use BuildSuite tools Set up initial configurations and workflows as per client SOPs Relationship Management Maintain strong relationships with customers through regular follow-ups and support Act as a single point of contact during onboarding and early adoption Monitoring Support Track usage and adoption metrics share improvement suggestions Collaborate with the support team to resolve issues promptly Escalate client feedback for product improvements Documentation Reporting Help document project status site activities HR and payroll reports if needed Prepare handover notes and assist clients in standardizing digital workflows Requirements Education Mandatory Bachelor s degree in Commerce Civil Engineering or Management Bonus Familiarity with ERP tools like Tally SAP Frappe or similar Skills Strong understanding of construction operations and admin tasks invoicing procurement HR site monitoring Basic software ERP understanding and tech comfort Proficiency in Malayalam and English written and verbal Good with people confident speaker and natural relationship builder Extras Must be willing to travel to customer sites when needed Driving license is preferred Perks Benefits Competitive salary with annual bonus One week paid leisure holiday every year Mobile travel reimbursement Training development budget Work from home flexibility Application Process Submit your resume and a short cover letter why you re a good fit to hr buildsuite io Visit us www buildsuite io Join Us If you re passionate about making construction smarter and want to work at the intersection of technology and people-this is your chance Come be part of a company where you can grow with impact Job Types Full time Permanent Pay 180 000 00 - 300 000 00 per year Benefits Cell phone reimbursement Commuter assistance Paid sick time Paid time off Work from home Application Question s Current CTC Language Malayalam Required License Certification Driving Licence Required Willingness to travel 50 Preferred Work Location Remote

📌 Customer Success Manager (India)
🏢 Buildsuite
📍 India