Position Overview The Front Office Business Development Manager is responsible for leading all front office operations while driving revenue growth through strategic business development initiatives This role ensures exceptional guest experiences optimizes operational efficiency and develops recent partnerships corporate accounts and market opportunities to increase hotel occupancy and revenue Key Responsibilities 1 Front Office Operations Oversee daily operations of front office reception concierge and guest relations teams Ensure smooth check-in check-out processes and handle escalated guest issues Maintain high standards of service quality guest engagement and brand consistency Develop schedules ensure adequate staffing and supervise training for front office employees Monitor room inventory coordinate with housekeeping and reservations to maximize occupancy Ensure compliance with hotel policies safety standards and operational SOPs Conduct regular audits of front office processes including cash handling reports and system balances Maintain accuracy of PMS data guest profiles and billing information 2 Business Development Identify new business opportunities partnerships and revenue streams Build and maintain relationships with travel agents corporates DMCs OTAs and event planners Develop and execute B2B and B2C sales strategies to achieve occupancy and revenue targets Prepare proposals negotiate contracts and close corporate long-stay agreements Conduct market research and competitor analysis to develop pricing and promotional strategies Collaborate with marketing to create campaigns packages and brand-visibility initiatives Participate in trade shows sales visits and networking events to promote the hotel Maintain accurate sales pipeline forecasts and performance reports 3 Guest Experience Quality Assurance Implement guest service programs to drive positive reviews and increase guest satisfaction scores Review guest feedback from online platforms and address service gaps Lead guest recovery efforts and ensure quick handling of complaints 4 Team Leadership Training Recruit train and mentor front office and guest service teams Conduct performance evaluations set KPIs and support career development Foster a positive and collaborative team culture focused on service excellence Qualifications Requirements Bachelor s degree in Hospitality Management or related field 4-7 years of hotel experience minimum 2 years in a supervisory or managerial role Strong knowledge of PMS systems Opera IDS Cloud PMS etc Proven experience in sales corporate business development and relationship management Excellent communication leadership and problem-solving skills Ability to work under pressure handle guest complaints and manage multiple responsibilities Strong analytical skills and ability to prepare sales operational reports Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Benefits Cell phone reimbursement Food provided Provident Fund Work Location In person

📌 Front Office & Business Development Manager : Hotel (Maharashtra)
🏢 Aavesh Enterprises
📍 Maharashtra