Job Opening CRM Manager Company KNS Infrastructure Location Bangalore Experience 7-9 years Salary 7-9 LPA Vacancies 1 Industry Real Estate - Residential Plotted Development About KNS Infrastructure Founded in 2007 KNS Infrastructure is a market leader in residential plotted development in Bangalore The company is recognized for delivering premium legally compliant developments approved by BDA and BMRDA supported by a foundation of transparency engineering excellence and timely delivery KNS Infrastructure focuses on High-quality plotted residential layouts Modern amenities and thoughtfully landscaped communities Environmentally conscious development including rainwater harvesting and green initiatives Robust engineering practices and superior urban planning With a team of creative thinkers and skilled professionals KNS Infrastructure continues to shape the future of affordable premium living in Bangalore About the Role KNS Infrastructure is looking for a dynamic and experienced CRM Manager to lead customer relationship operations across our residential plotted development projects The ideal candidate will oversee the complete customer journey from initial booking through post-sales support until final handover The role requires an individual with deep real estate CRM knowledge excellent communication skills and a passion for delivering exceptional customer service This position plays a critical role in enhancing customer satisfaction streamlining communication ensuring compliance and strengthening long-term customer trust Detailed 1 Customer Relationship Management Manage the end-to-end customer lifecycle ensuring a seamless journey from booking documentation construction updates to final possession Develop and execute customer engagement strategies that improve satisfaction retention and referrals Act as the primary point of contact for customers ensuring timely responses and consistent communication 2 Post-Sales Operations Oversee customer onboarding after booking including agreements documentation payment schedules and welcome kits Ensure all post-sales processes such as registration khata transfer and documentation are completed accurately and on time Maintain a strong follow-up mechanism with customers for payments documentation and compliance requirements 3 Communication Coordination Liaise with internal teams such as Sales Legal Finance Engineering and Project Execution to deliver accurate information to customers Provide customers with regular project updates delivery timelines and milestone achievements Organize customer meets site visits walkthroughs and engagement events when required 4 CRM System Reporting Maintain accurate customer records data timelines and status updates in the CRM software Generate weekly monthly reports on customer interactions conversion status payment status and issue resolution Identify improvement areas within CRM processes and recommend enhancements 5 Customer Grievance Handling Manage customer complaints with empathy ensuring quick resolution and documentation Track common issues and propose solutions to prevent recurrence Ensure escalation cases are handled professionally and resolved within defined timelines 6 Compliance Quality Assurance Ensure alignment with company policies BDA BMRDA guidelines and regulatory requirements Verify that all customer-facing communication is accurate updated and compliant Conduct regular audits of customer documents and interactions for quality consistency Required Qualifications Skills Graduate or Postgraduate degree in Business Administration Marketing Customer Relations or any relevant field MBA preferred but not mandatory 7-9 years of experience in CRM preferably in real estate plotted development or residential projects Strong understanding of customer lifecycle management and post-sales processes Excellent communication negotiation and interpersonal skills Proficiency in CRM tools customer management software and MS Office applications Ability to handle multiple customer accounts prioritize tasks and meet deadlines Customer-first mindset with strong problem-solving and conflict-resolution abilities Experience collaborating with cross-functional teams such as Sales Legal Finance and Engineering key skills Communication Analytical skills Time management skills Experience in data extraction analysisCollaboration skills Coordinate sales and marketing teams Interpersonal communication Technical skills Customer service Detail-oriented Presentation skills Analyse and report CRM strategies Customer feedback Customer segmentation Data analysis Leadership Project Management Resolve customer issues Analysing customer data Bulk marketing automation Computer literacy CRM software CRM software proficiency Company Timings Office Hours 9 00 AM - 7 00 PM Monday - Saturday How to Apply Interested candidates may send their updated CV to ravi nexlance co in with the subject line Application for CRM Manager - KNS Infrastructure Job Type Full-time Pay 700 000 00 - 900 000 00 per year Ability to commute relocate Vijayanagar Bengaluru Karnataka Reliably commute or planning to relocate before starting work Preferred Education Master s Preferred Work Location In person