Key Responsibilities1 Transaction Monitoring Monitor MSME-related transactions such as deposits withdrawals fund transfers and other banking activities Identify discrepancies or potential issues and take prompt corrective action 2 Customer Communication Communicate with MSME customers to provide transaction updates and respond to queries Ensure clear qualified and timely communication to maintain a positive customer experience 3 Documentation Record-Keeping Maintain accurate and up-to-date records of MSME transactions and customer interactions Ensure all documents comply with banking regulations and internal policies 4 Cross-Functional Collaboration Work closely with customer service compliance and branch operations to resolve issues Act as a liaison between MSME operations and other departments to maintain smooth workflow 5 Follow-Up Procedures Implement follow-up procedures for pending or unresolved MSME transaction issues Regularly review and update follow-up guidelines to improve efficiency and effectiveness 6 Quality Assurance Conduct routine audits and checks on MSME transactions to ensure accuracy and compliance Identify operational gaps and contribute to continuous process improvement 7 Customer Relationship Management Build and maintain strong relationships with MSME customers through effective communication and support Collect customer feedback and use insights to enhance the follow-up and service process Job Types Full-time Permanent Pay 10 000 00 - 15 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Education Bachelor s Preferred Work Location In person

📌 Bank Follow Up Officer(sme) (Kerala)
🏢 Loanitol
📍 Kerala