Position Spa Manager Department Operations Sales Location Ahmedabad Jaipur Reports To Cluster Manager Regional Operations ManagerRole Overview The Spa Manager is responsible for overseeing the daily operations of the spa driving revenue through proactive sales strategies ensuring high customer satisfaction and maintaining a high-performance team This role requires robust operational expertise sales leadership and the ability to deliver exceptional guest experiences aligned with Ode Spa standards Key Responsibilities1 Sales Revenue Management Drive monthly sales targets for services memberships packages and retail products Implement local marketing in-store promotions upselling and cross-selling strategies Track and analyze sales performance prepare weekly and monthly MIS reports Ensure therapists and front-desk staff follow sales scripts and meet individual targets Build customer loyalty programs and increase repeat business 2 Spa Operations Management Oversee daily spa operations therapist scheduling and appointment management Ensure hygiene cleanliness and ambience standards are maintained as per SOPs Manage stock inventory consumables and retail products with minimal wastage Ensure all equipment is functional and coordinate for timely maintenance 3 Customer Experience Service Excellence Deliver exceptional guest service with prompt issue resolution Handle VIP clients escalations and feedback to improve service quality Monitor customer satisfaction scores and improve NPS Google ratings 4 Team Leadership People Management Lead motivate and train therapists front-desk executives and housekeeping staff Conduct daily briefing performance reviews and skill development sessions Ensure grooming standards discipline and adherence to company policies 5 Compliance Administration Maintain compliance with health safety and sanitation regulations Ensure timely reporting of attendance payroll inputs and operational data Coordinate with HR for recruitment onboarding and employee engagement activities Key Skills Competencies Strong sales orientation with proven achievement of targets Excellent communication customer handling and leadership skills Good understanding of spa wellness services therapies and product knowledge Ability to multitask and manage a fast-paced operational environment Proficiency in MIS POS systems and basic MS Office tools Qualifications Experience Bachelor s degree preferred certification in wellness spa management an advantage 3-7 years of experience in spa salon wellness or hospitality operations with at least 1-2 years in a supervisory managerial role Experience in sales-driven environments is mandatory KPIs Performance Metrics Monthly revenue targets achievement Membership retail sales performance Customer satisfaction score online ratings Staff productivity retention Operational hygiene audit scores Job Type Full-time Pay 18 000 00 - 30 000 00 per month Work Location In person