Job Title Senior Windows System Administrator Level 2 3 As a Windows System Administrator Level 3 you will be responsible for maintaining configuring and optimizing our Windows-based systems and servers Your role will also involve ensuring security compliance providing user support and managing network operations This position requires advanced technical expertise in server administration virtualization and cloud technologies as well in short we are looking for IT infrastructure support Key Responsibilities Helpdesk Support Respond to user inquiries via phone email and ticketing systems providing timely and effective solutions for a wide range of IT issues Troubleshoot hardware software and network-related problems escalating unresolved issues to Level 3 support as necessary Assist users with applications including Office 365 ensuring they can effectively utilize all features Provide advanced technical support for complex system issues including server configurations network management and security compliance Collaborate with IT teams to deploy and manage applications ensuring seamless integration and performance Analyze and resolve escalated issues involving Windows operating systems virtualization and cloud services System Maintenance and Configuration Manage and maintain Windows Server environments 2012 2016 2019 etc including installation configuration and upgrades Conduct regular patch management and ensure operating system and server configurations meet best practices Server Administration Administer Active Directory DNS DHCP and Group Policy ensuring appropriate user support and access controls Implement backup solutions and disaster recovery plans to safeguard data integrity Network Management Monitor and troubleshoot network issues ensuring optimal performance and reliability Security Compliance Enforce security policies and procedures utilizing antivirus and cybersecurity tools to protect against threats Conduct security audits and vulnerability assessments ensuring compliance with industry standards User Support Provide advanced technical support to users resolving issues related to Office 365 and other applications Develop and maintain documentation for user support and training purposes Cloud Technologies and Virtualization Manage and optimize cloud technologies and virtualization platforms e g VMware Hyper-V Assist in migration projects to cloud-based services as required Remote Monitoring and Management RMM Utilize RMM tools to proactively monitor system performance and resolve issues before they impact users Ticketing Tools and Asset Management Use ticketing tools to track manage and resolve support requests efficiently Maintain accurate asset management records for hardware and software inventory Scripting and Automation Develop PowerShell scripts and utilize DevOps tools to automate system administration tasks and improve operational efficiency Documentation and Training Maintain comprehensive documentation of system configurations procedures and troubleshooting guides Provide mentorship and training to junior staff enhancing their technical skills Migration Projects Plan coordinate and execute migration projects for applications data and systems to new environments including cloud platforms e g Azure AWS Ensure minimal disruption to users during migration activities and validate post-migration functionality Document migration processes and assist in user training related to current systems or applications Performance Monitoring Troubleshooting Monitor system performance and troubleshoot complex issues in server environments ensuring minimal downtime Resolve user-reported issues efficiently while maintaining high customer satisfaction Qualifications Education background certification in Computer Science Information Technology or a related field Experience Minimum of 5 years of experience in Windows system administration with a focus on enterprise environments Technical Skills Proficient in Windows Server operating systems and services Active Directory DNS DHCP etc Strong understanding of networking principles and protocols TCP IP routing firewalls VPNs Experience Knowledge with cloud technologies Azure AWS Linux and virtualization solutions Familiarity with RMM tools ticketing tools and asset management practices Soft Skills Strong analytical and problem-solving abilities Excellent communication skills both verbal and written English Ability to work collaboratively in a team environment and independently Strong organizational skills with attention to detail Candidates with a background and past experience in the international voice process will be preferred Job Types Full-time Permanent Pay 45 000 00 - 90 000 00 per month Work Location In person

📌 Sr. Windows System Administrator (Gujarat)
🏢 RM Ventures India.
📍 Gujarat