Job Title Logistics Customer Service Executive Experience Required Minimum 1 Year Location Andheri East Department Sales Customer Service Reports To Manager Job Summary We are looking for a proactive and detail-oriented Customer Service Executive with a minimum of 1 year of experience in the logistics freight forwarding or courier industry The ideal candidate will be responsible for handling client inquiries preparing quotations and pricing following up with clients and coordinating with internal departments to ensure smooth execution of shipments Key Responsibilities Customer Support Handle inbound customer inquiries via phone email or CRM platform professionally and efficiently Quotation Pricing Prepare and send accurate quotes to clients based on their shipping requirements and internal pricing structure Follow-up Regularly follow up with clients regarding quotations feedback shipment status and documentation Internal Coordination Work closely with operations documentation pricing and dispatch teams to ensure timely service delivery Documentation Assistance Assist clients with document requirements and ensure that all necessary paperwork is completed accurately Issue Resolution Address and resolve client issues or complaints with a customer-first mindset Reporting Maintain updated records of customer interactions quotations and shipment status Generate weekly reports as required Key Requirements Experience Minimum 1 year of experience in logistics freight forwarding or a related field Education Graduate in any stream A diploma in logistics supply chain is a plus Skills Good communication skills verbal written Knowledge of shipping terms Air Sea Express MS Excel Email and CRM usage Ability to multitask and prioritize effectively Customer-focused with problem-solving skills Language Proficiency in English and Hindi Benefits Market-competitive salary based on experience Performance incentives Training and career development opportunities Supportive team environment How to Apply Send your updated resume to swapnil allwayex com with subject line Application for Logistics Customer Service Executive Job Type Full-time Pay 12 000 00 - 20 000 00 per month Benefits Commuter assistance Language English Preferred Hindi Preferred Work Location In person Expected Start Date 01 08 2025

📌 Logistics Customer Service Executive (Maharashtra)
🏢 ALLWAYEX LOGISTICS SOLUTIONS
📍 Maharashtra