Join Us as a Technical Support Engineer Are you passionate about helping others and solving technical challenges At ORBCOMM we re looking for a Technical Support Engineer to join our global support team In this role you ll be the first line of support for our customers delivering timely effective and professional assistance across a suite of innovative IoT products If you re tech-savvy customer-focused and thrive in a fast-paced international environment we want to hear from you Why You ll Love Working Here At ORBCOMM we connect the world through intelligent IoT solutions You ll be part of a collaborative high-energy support team that plays a vital role in ensuring our customers succeed From logistics and transportation to maritime and supply chain you ll support critical operations around the globe helping real-world users solve real-world problems Enjoy the challenge of a 24 7 global environment where no two days are the same We offer learning opportunities career growth and the chance to work with leading-edge technologies With a flexible hybrid work schedule you can enjoy the best of both worlds engaging in-person collaboration at our Hyderabad office while also enjoying the autonomy and comfort of work from home What You ll Do As a Level 1 Support Specialist you ll provide exceptional service to ORBCOMM customers by troubleshooting and resolving technical issues via phone email and our Salesforce CRM system Your responsibilities will include Serve as the first point of contact for customers providing technical support for ORBCOMM s product suite via phone email and Salesforce Log and track customer issues ensuring timely updates and resolution Collaborate with Tier 2 teams to escalate and analyze more complex issues as needed Coordinate with internal teams such as Engineering Tier 3 - Software Hardware QA and Order Management to ensure accurate and effective problem-solving Maintain detailed documentation for all customer interactions and resolutions Who You Are You re a confident communicator with a strong service mindset and solid technical aptitude You re energized by problem-solving and working across global time zones If you have Experience with international inbound calling Required Robust verbal and written communication skills in English Required Ability to work both independently and as part of a collaborative team Good troubleshooting skills and logical thinking Comfortable handling international phone calls and willing to work in a 24 7 environment primarily during night shifts Proficiency in Microsoft Office Suite A passion for learning new technologies and product lines A team-first attitude and strong work ethic A Bachelor s degree preferred but not mandatory Reliable transportation and willingness to commute independently Required Preferred Access to a desktop or laptop with a reliable high-speed internet Wi-Fi connection Then we want to meet you About Us At ORBCOMM we re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions Our industry-leading solutions enable customers to boost productivity streamline operations and increase their bottom line With over 30 years of experience and the most comprehensive solution portfolio in the industry we enable the management of millions of assets worldwide across diverse sectors including transportation heavy industries satellite and maritime Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www orbcomm com Ready to Join Us We believe that our people are our greatest asset Your skills and passion can help us achieve remarkable things If you re seeking a thrilling career opportunity in a vibrant growth-oriented environment ORBCOMM is the perfect fit for you We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team Only candidates selected for an interview will be contacted At ORBCOMM we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process

📌 Technical Support Engineer (Telangana)
🏢 ORBCOMM
📍 Telangana