Company Description Freshworks makes it quick and easy for businesses to delight their customers and employees Our fresh approach to software is affordable quick to implement and designed for the end user empowering businesses of all sizes to create better customer CRM CX and employee ITSM experiences Headquartered in San Mateo California Freshworks operates across 13 global locations serving 65 000 companies from startups to public enterprises Our cloud-based product suite includes Freshdesk omni-channel support Freshsales sales automation Freshmarketer marketing automation Freshservice IT service desk and Freshchat AI-powered bots all powered by Freshworks Platforms our unified platform of shared services Recognized by CNBC Forbes Fortune and Bloomberg and honored as a Best Place to Work in San Francisco and Denver Freshworks consistently earns top ratings on G2 and TrustRadius for its industry-leading products What will the role entail This role is with the Developer Experience Platform team and the ideal candidate will be needed to build platform capabilities into the SDK so that external developers can use the SDK to build apps that can easily extend or customise core Freshworks Products Be a Customer Champion Develop a sense of empathy with our customer base to build an understanding of various problems The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs delivering continuous value Practice Craftsmanship Learn and Practice product craft Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution We take pride in releasing the smallest of features while iterating and shipping regularly Play as One Team The role needs you to communicate clearly to various stakeholders of Product development Engineering Marketing Sales Leadership teams and work together to bring your vision to life Act with Urgency Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact You d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work Qualifications 5 years of product management experience with at least 3 years specifically in B2B enterprise platforms Led at least 1 complete product lifecycles ideation through launch and iteration Experience with SDK development or developer tools developer-facing documentation and API governance Demonstrated track record working with engineering teams to deliver technical products Experience with feature flagging A B testing frameworks and relevant product management tools Jira Aha ProductBoard etc Platform-Specific Skills Track record managing multi-tenant platforms with different customer configurations Experience with platform extensibility plugins extensions app marketplaces Knowledge of SSO integration and experience with enterprise identity management Understanding of rate limiting throttling and API performance optimization Understanding of monitoring solutions New Relic Datadog etc for platform health Technical Knowledge Clear understanding of API design principles and technical integration concepts Understanding of OAuth and other authentication authorization frameworks Experience with webhooks and event-driven architecture Experience with data modeling and understanding entity relationships within platforms Experience with data-driven decision making and key platform metrics Basic understanding of cloud infrastructure concepts relevant to platform scalability B2B Domain Expertise Experience with enterprise sales cycles and understanding of B2B buying processes Knowledge of SaaS business models and platform monetisation strategies Experience with customer discovery in enterprise environments Familiarity with compliance and security requirements common in B2B settings Leadership Capabilities Has directly managed at least one product scrum team or served as technical product owner Experience presenting to C-level stakeholders or enterprise clients Evidence of cross-functional leadership without direct authority History of successful stakeholder management across multiple business units Additional Information At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity We are committed to providing equal prospect for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business