Job Summary Provide support to Cash Management NACH transaction process To maintain a positive working relationship with personnel of the other Units Division of the Bank To ensure that the established product service standards for the National Collections product are met or exceeded To respond to queries received from various clients within the agreed timelines RESPONSIBILITIES Processing Standards Processing and decision making as per Departmental Operating Instructions manual and within the timeliness and accuracy standards specified Continuous improvement in productivity to the standards prescribed for the Processes from time to time Upholding the values of the group and Company at all times Compliance with all applicable Rules regulations and Company and Group Policies Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager Strategy Operational Efficiency Ensure adherence to the procedures set in the DOI Carry out investigations data analysis to identify root cause of the errors and take steps for rectification and avoid recurrence Key Responsibilities Business Responsible For Monitor Client requirement process the data on same settlement date If settlement missed out then inform to client Monitor client ECS query respond from time to time Follow with beneficiary bank for amount not credited to beneficiary account Governance Ensure that all procedures lay down in the Quality Procedure Manual and the Key Control Standards are adequately followed Ensure strict compliance with the Group s policies for the National Collection Product as well as for the internal external audit for Capital Markets activities Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association Key stakeholders Department Heads Head CMS and Head WBO Cash Management Product Team Compliance Managers Item Processing Center Managers SCB Affiliates and Overseas Group Offices Qualifications Any Degree Skills and Experience MS Excel Cost Working About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things easy and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 36052