Position Client Relationship Manager Location Home Based Remote Experience 3 years of relative experience in a managerial role in US Healthcare Shift Timing US Shift 6 30 7 30pm to 3 30 4 30am Responsibilities Ensure Client Satisfaction and retention with Revenue collection Provide reports and resolve issues raised by clients Serve as the first point of contact for clients address their inquiries and concerns through various communication channels such as phone email or chat Build and maintain strong relationships with clients Understand their needs challenges and expectations and provide personalized assistance to ensure their satisfaction Set processes and guide the team to deliver as per client expectation Monitor daily weekly and monthly performance metrics e g collections denials aging and proactively address issues Escalate complex or unresolved client issues to the appropriate teams or higher-level support ensuring timely and effective resolution Generate reports on client inquiries issue trends and resolution metrics Provide insights and recommendations to management based on client feedback and analytics for improvement Conduct client review meetings weekly monthly quarterly to assess performance resolve concerns and identify opportunities Stay updated on payer regulations and compliance requirements related to US healthcare and medical billing Identify and implement opportunities for process improvement to enhance client outcomes Requirements 5 years of experience in US medical billing or RCM in a managerial client-facing role Bachelor s degree in Business Administration Healthcare Administration or a related field Advanced Excel skills for data analysis and reporting Strong understanding of US healthcare billing practices payer types Medicare Medicaid Commercial CPT ICD codes and denial management Proven experience in managing multiple client accounts in a fast-paced environment Excellent communication interpersonal and conflict-resolution skills Proficient in billing software e g Nextgen Kareo AdvancedMD eClinicalWorks or similar Detail-oriented with strong analytical and organizational skills Ability to work independently and manage multiple priorities Job Types Full time Contractual Temporary Pay From 60 000 00 per month Advantages Internet reimbursement Work from home

📌 Medical Billing Manager (India)
🏢 BAMD Business Advisors MD
📍 India