Position Client Engagement MIS - Associate Department Client Engagement Location Navi Mumbai Full-Time On-Site Reporting To Head - HR Culture Organizational Excellence Head - Client engagement Key Responsibility Areas KRA 1 Client Relationship Monitoring Reporting Design and maintain a comprehensive annual reporting format to track client engagement history key touchpoints renewal cycles and satisfaction levels Maintain a centralized Client Engagement MIS Dashboard capturing relevant data points and follow-up actions 2 Training Coordination Tracking Log and track all training sessions conducted including Participant lists internal client-side Training objectives and content Session feedback and improvements Maintain accurate session records to support performance tracking and renewal conversations 3 Client Feedback Engagement Conduct regular client feedback interactions via calls and monthly email check-ins Maintain well-structured documentation of all feedback suggestions and concerns Coordinate with internal teams to ensure timely resolutions and service quality improvements 4 Client Meetings Communication Schedule attend and document in-person client meetings both at client offices if necessary and Biltrax premises Share key discussion points and action items with internal stakeholders for prompt execution 5 Requirement Delivery Documentation Maintain detailed documentation of each client s service requirements delivery timelines and outputs Ensure all service records and expectations are submitted ahead of resubscription or renewal discussions accompanied by updated proposals 7 Client Gifting Special Occasion Datasets Maintain an updated database of client birthdays and key milestones Ensure timely dispatch of personalized gifts or greetings to enhance client engagement and relationship value 8 Internal Reporting Monthly Presentations Prepare structured monthly client engagement reports and presentations for internal reviews Biltrax Core Team Include insights such as client feedback trends query response analytics training impact and renewal status Ideal Candidate Profile 2-4 years of experience in client servicing post-sales coordination -MIS roles Strong proficiency in Excel Google Sheets CRM tools and data management Excellent verbal and written communication with strong documentation and presentation skills Highly organized responsive and client-focused with attention to detail Experience in a B2B or construction-tech setting is a plus Job Type Full-time Pay 30 000 00 - 40 000 00 per month Work Location In person