Role Overview We are seeking a customer service associate who can deliver a seamless experience across voice and non-voice channels This role involves managing inbound and outbound communication resolving queries handling bookings and supporting internal coordination Ideal for someone who is proactive detail-oriented and customer-obsessed Customer Support Responsibilities Handle inbound and outbound calls to assist customers with queries and service requests Respond to WhatsApp chat and email inquiries professionally and promptly Provide appointment scheduling and booking support Ensure high customer satisfaction by resolving issues effectively Escalate unresolved queries to relevant internal teams when needed Administrative Support Responsibilities Update and maintain customer records in CRM database systems Manage emails and coordinate follow-ups with customers and internal stakeholders Assist customers using Google Maps or similar tools for location-based queries Support general office tasks including documentation and coordination Requirements Minimum 1 year of experience in customer service call center or a related role Fluent spoken and written English with no MTI Mother Tongue Influence Strong problem-solving and conflict-resolution abilities Comfortable with tools like CRM software Google Sheets email platforms etc Ability to multitask and work efficiently in a rapid-paced office environment Strong attention to detail and a customer-first mindset Open to working from Mohali office and in UK US rotational shifts Preferred Qualifications Experience supporting international customers especially UK US clients Familiarity with tools like WhatsApp Business online booking systems ticketing platforms Background in medical services hospitality or other customer-facing roles Job Type Full-time Pay Up to 360 000 00 per year Schedule Rotational shift Language English Required Location Mohali Punjab Preferred Work Location In person

📌 Customer Service Associate (Punjab)
🏢 BJS Home Delivery
📍 Punjab