We are seeking an experienced ITIL skilled to join our team in India. The ideal candidate will have a solid background in IT service management and a deep understanding of ITIL best practices. You will play a crucial role in improving our IT services and ensuring that they align with business needs.
Responsibilities
- Implement ITIL best practices in IT service management processes.
- Assist in the development and maintenance of service management policies and procedures.
- Monitor and report on service level agreements (SLAs) and key performance indicators (KPIs).
- Facilitate continuous improvement initiatives across IT services and processes.
- Coordinate with cross-functional teams to ensure effective service delivery and support.
- Provide training and support to staff on ITIL processes and tools.
Skills and Qualifications
- 2-7 years of experience in IT service management or related field.
- Strong understanding of ITIL framework and its processes.
- ITIL certification (Foundational or Intermediate level preferred).
- Experience with service desk tools and ITSM software.
- Proficiency in problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Knowledge of project management methodologies and tools is a plus.