Job Title Customer Success Executive - B2C Segment Post-Sales Company NOT Drones Innovations Pvt Ltd Location Ahmedabad Gujarat Experience 2 to 5 Years At NOT Drones Innovations Pvt Ltd we re pioneering the future of aerial robotics with drones that are proudly Made in India engineered for performance serviceability and innovation As we expand our B2C product base we re looking for a Customer Success Executive to ensure each drone buyer has a smooth informed and delightful post-purchase journey Key Responsibilities Serve as the primary contact for customers after purchase ensuring a positive onboarding experience Guide customers on product setup usage best practices safety maintenance and feature walkthroughs Resolve customer queries through ticketing tools like Freshdesk Perplexity Software or similar platforms Coordinate with internal teams Technical Support R D and Logistics to ensure timely resolution of issues Monitor customer satisfaction and proactively engage to reduce churn and improve retention Provide educational content FAQs video guides how-to documents and conduct virtual or in-person sessions as needed Track customer feedback identify product improvement areas and share insights with the product team Maintain detailed records of customer interactions in the CRM HubSpot or equivalent Requirements 3 to 5 years of experience in Customer Success Support or Client Servicing preferably in a tech hardware electronics or drone IoT startup Solid understanding of customer onboarding and support lifecycle in a B2C environment Familiarity with CRM HubSpot and ticketing systems Freshdesk Perplexity Software Excellent communication skills verbal written with a calm solution-oriented approach Tech-savvy with the ability to explain hardware usage and troubleshoot common issues Bachelor s degree in Engineering Business or a related field is preferred Job Types Full-time Permanent Pay 18 000 00 - 40 000 00 per month Schedule Day shift Application Question s What is your current compensation and expected CTC Are you comfortable with the work location What is your official notice period Work Location In person

📌 Customer Success Specialist (Gujarat)
🏢 Electrobotic Manufacturing
📍 Gujarat