Technical Account Manager TAM -Multi Cloud About the Company Team Oracle Customer Success Services CSS enables organizations to improve their Oracle investments and extend into the cloud with greater value choice and confidence Our team delivers enterprise-grade end-to-end managed cloud services across Oracle s broad portfolio of business applications middleware database and hardware technologies We are seeking a seasoned Senior Principal Technical Account Manager to join our team and drive customer success Job Summary We are looking for a highly experienced Senior Principal Technical Account Manager with a strong background in cloud infrastructure and customer relationship management The successful candidate will be responsible for leading cloud migrations building secure environments and maintaining strategic customer relationships This is a key role in our growth strategy and we are seeking someone with extensive expertise in Oracle Cloud Infrastructure OCI and other cloud platforms Key Responsibilities Design and implement scalable secure cloud architectures including complex network designs Lead cloud migrations lift-and-shift strategies and third-party system integrations Build secure and manage cloud environments ensuring compliance and governance Manage enterprise-level customer relationships ensuring satisfaction and trust Collaborate with cross-functional teams to resolve issues share updates and ensure customer success Conduct strategic planning sessions with key stakeholders Assess existing IT landscapes and document technical requirements with a business-centric view Develop and maintain deep understanding of Oracle Cloud Infrastructure OCI architecture and components Qualifications Skills Mandatory 15 years of experience in cloud infrastructure with robust exposure to customer relationship management Expertise in Oracle Cloud Infrastructure OCI architecture components and services Hands-on knowledge of AWS Azure GCP and experience with IaaS PaaS solutions across these platforms Proven ability to design and implement scalable secure cloud architectures Professional certifications in OCI AWS Azure or GCP preferred Valuable-to-Have Experience with cloud migration lift-and-shift strategies and third-party system integrations Strong background in enterprise architecture with the ability to align business application and technology layers Proficiency in assessing existing IT landscapes and documenting technical requirements with a business-centric view Capability to build secure and manage cloud environments while ensuring compliance and governance Self-Assessment Questions 1 Can you describe your experience with cloud infrastructure and customer relationship management How have you applied this experience in previous roles 2 How do you stay up-to-date with the latest developments in Oracle Cloud Infrastructure OCI and other cloud platforms 3 Can you provide an example of a complex cloud architecture you have designed and implemented What were the key challenges and how did you overcome them 4 How do you approach building and maintaining strategic customer relationships Can you describe a time when you had to manage a difficult customer situation 5 Can you walk us through your process for assessing existing IT landscapes and documenting technical requirements with a business-centric view