Job Title Telecaller Location - Thane Navi Mumbai Department - Sales We are seeking a motivated and confident Telecaller to join our IT training institute The role involves connecting with potential students explaining available courses guiding them through the admission process and maintaining accurate call records The ideal candidate should have excellent communication skills and a customer-focused attitude Key Roles Responsibilities Make outbound calls to prospective students to inform them about IT Non IT courses and training programs Handle inbound inquiries provide course details fee structure and counseling support Follow up with leads generated through marketing campaigns social media and walk-ins Maintain detailed records of calls follow-ups and student interactions in Excel Understand student needs and help them select the right IT course Schedule counseling sessions demos visits with the academic Counselor Meet daily weekly call targets and admission conversion goals Maintain professionalism politeness and solid customer service during every call Required Skills Good verbal communication in English Hindi and regional languages Good listening and interpersonal skills Ability to handle pressure and meet targets Positive attitude and convincing skills Qualifications Minimum 12th Pass or Graduate preferred Prior telecalling counseling experience in education IT training industry is an advantage Work Environment Office-based day shift Training and support provided Attractive incentives based on performance Job Type Full-time Pay 12 000 00 - 20 000 00 per month Benefits Paid sick time Work Location In person