About Us We are a software company specializing in back-office solutions for the financial market Our products are designed for stock brokers depository participants and other intermediaries who need accurate reliable and compliant software to manage their operations Role Overview We are looking for an Technical Support Executive who can provide technical and functional support for our financial back-office software The ideal candidate should have a good understanding of financial markets and be able to bridge the gap between client 9requirements and technical solutions This role involves troubleshooting client communication and close coordination with the product and development teams Key Responsibilities Provide technical and functional support to clients using our back-office software Troubleshoot issues related to trade settlement accounting reconciliation reporting and compliance modules Act as the first point of contact for client queries ensuring timely resolution and escalation where needed Collaborate with the development team to analyze and resolve product-related bugs Document issues solutions and best practices to build a knowledge base Train and guide clients on product features upgrades and workflows Work closely with clients to understand their processes and provide business-focused solutions Required Skills Qualifications Robust knowledge of financial markets equities derivatives depository operations clearing settlement etc Minimum 2-3 years of experience in application support product support financial software support preferred Familiarity with databases SQL queries for issue analysis Strong problem-solving and analytical skills Good communication and client-handling skills Ability to explain technical solutions in simple business terms Good to Have Experience with back-office software used by brokers or DPs Knowledge of regulatory requirements SEBI exchanges depositories Job Type Full-time Pay 245 730 33 - 900 000 00 per year Benefits Paid sick time Provident Fund Ability to commute relocate Noida Sector 62 Noida Uttar Pradesh Reliably commute or planning to relocate before starting work Preferred Application Question s Do you have any experience or knowledge of the financial markets Experience Technical support 1 year Preferred Location Noida Sector 62 Noida Uttar Pradesh Preferred Work Location In person