Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills Enterprise Network Operations Good to have skills Cloud Network Operations Security Information and Event Management SIEM Minimum 2 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer you will act as software detectives providing a dynamic service identifying and solving issues within multiple components of critical business systems You will play a crucial role in ensuring the smooth operation of enterprise network operations Roles Responsibilities - To handle 24 7 Network Operations as per shift timings including week end support To take ready ownership of incidents assigned to the queue in Service Now To perform Level 1 troubleshooting readily and update the tickets in timely manner Pass on the tickets incident details to the next level of escalation within the SLA Develop and provide trend data and analysis on various reporting within the team Participate in client and service management reporting as required Professional Technical Skills - Must To Have Skills Proficiency in Enterprise Network Operations - Strong understanding of network operations and troubleshooting methodologies - Experience with network monitoring tools and technologies - Knowledge of cloud network operations and security operations monitoring - Hands-on experience in resolving network-related issues - Familiarity with ITIL framework and incident management processes Good knowledge and troubleshooting experience of MPLS BGP MP-BGP OSPF GRE and IP Sec tunnels QoS Nexus Switching concepts Basic knowledge and troubleshooting experience of Firewalls Cisco Juniper Fortinet VPN Technologies Experience in troubleshooting issues on large enteprise networks Understanding of ITIL framework and processes Working knowledge of Service Now Exposure to various Network Management Tools HP Splunk etc Additional Information The candidate should have experience in troubleshooting issues on large enteprise networks Strong analytical and communication skills written oral required Excellent time management skills and strong attention to detail Basic skills in MS Excel MS Power Point Tasks Educational Qualification Bachelor s Degree or higher in Science Computer Science Electronics or any other relevant field CCNA CCNP certification will be an advantage - The candidate should have a minimum of 2 years of relevant experience in Enterprise Network Operations - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse workplace We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru