Who We Are Bidgely which means electricity in Hindi is an AI-powered SaaS Company accelerating a clean energy future by enabling energy companies and consumers to make data-driven energy-related decisions Ranked 7 in Applied AI on Fast Company s list of Most Innovative Companies in the World Bidgely is putting customers at the center of the clean energy future What We Do Powered by our unique patented technology Bidgely s UtilityAITM Platform transforms multiple dimensions of customer data - such as energy consumption demographics and interactions into deeply accurate and actionable consumer energy insights We leverage these insights to empower each customer with personalized recommendations tailored to their individual personality and lifestyle usage attributes behavioral patterns purchase propensity and beyond How We Do It From a distributed energy resources DER and grid edge perspective Bidgely is advancing smart meter innovation with data-driven solutions for solar PVs electric vehicle EV detection EV behavioral load shifting and managed charging energy theft short-term load forecasting grid analytics and time of use TOU rate designs Bidgely s UtilityAITM energy analytics provides deep visibility into generation and consumption for better peak load shaping and grid planning and delivers targeted recommendations for new value-added products and services For more information please visit-Website http bidgely comBlog bidgely com blog Role Overview We are seeking a Solution Architect to join our Software Implementation team This role is pivotal in ensuring successful deployments of our software product with clients The ideal candidate will have a deep understanding of the system be able to troubleshoot and analyze problems and work collaboratively with configuration engineers to implement effective solutions This role is perfect for someone who enjoys problem-solving diving deep into system behavior and data and working collaboratively to ensure smooth client implementations Key Responsibilities Software Implementation Client Engagement Work closely with clients and internal teams to implement our software product efficiently Understand client-specific requirements and ensure configurations align with their business needs Problem Analysis Troubleshooting Diagnose and resolve complex system issues by analyzing data system functionalities and configurations Correlate system behaviors with underlying data to identify root causes Investigate issues from multiple angles including software implementation configurations and client-specific customizations Work with configuration engineers and development teams to recommend and implement necessary fixes System Expertise Customization Support Gain deep knowledge of the system to provide expert guidance on configurations and enhancements Analyze code-level implementations when necessary to understand software behavior though the role is not focused on hardcore coding Support client-specific customizations to ensure seamless functionality and performance Collaboration Continuous Improvement Partner with software implementation product and engineering teams to enhance system deployment and issue resolution Provide insights on product improvements based on real-world client implementations Document troubleshooting methodologies and best practices to optimize future implementations Skills Qualifications Strong experience in software implementation and troubleshooting enterprise software Ability to analyze system data and correlate it with functional behaviors Familiarity with software architecture system configurations and integrations Understanding of coding principles without the need for extensive development work Excellent problem-solving and analytical skills with robust attention to detail Strong communication skills and ability to collaborate across teams Requirements Technical Abilities 5 years of experience in software implementation solution architecture or technical consulting Strong understanding of software systems configurations and enterprise software deployments Experience in troubleshooting complex system issues including analyzing logs data and system behaviors Proficiency in data analysis to identify correlations between system behavior and underlying data Ability to review and understand code implementation though not a primary coding role Familiarity with databases SQL queries and debugging techniques for troubleshooting data-related issues Experience with system integrations APIs and middleware is a plus Problem-Solving Analytical Abilities Strong analytical skills to identify root causes of system issues and recommend effective solutions Ability to connect system functionalities with data behaviors and troubleshoot accordingly Comfortable working with client-specific customizations and configurations Collaboration Communication Ability to work cross-functionally with implementation teams configuration engineers and development teams Strong client-facing skills including the ability to explain technical concepts to non-technical stakeholders Experience documenting troubleshooting steps findings and recommendations for internal and client use