About the company SBI Card is a leading pure-play credit card issuer in India offering a wide range of credit cards to cater to diverse customer needs We are constantly innovating to meet the evolving financial needs of our customers empowering them with digital currency for seamless payment experience and indulge in rewarding benefits At SBI Card the motto Make Life Simple inspires every initiative ensuring that customer convenience is at the forefront of all that we do We are committed to building an environment where people can thrive and create a better future for everyone SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race colour gender religion creed disability sexual orientation gender identity marital status caste etc SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work Join us to shape the future of digital payment in India and unlock your full potential What s in it for YOU SBI Card truly lives by the work-life balance philosophy We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded We have a well curated bouquet of rewards and recognition program for the employees Dynamic Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance Personal Accidental Group Term Life Insurance and Annual Health Checkup Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose To lead the team of Fraud SME Analysts to identify fraudulent Application Transactions and minimize fraud losses with best levels of customer experience Role Accountability Application Fraud Transaction Fraud Monitoring Decisioning Lead the team of fraud SME analysts to identify fraudulent application transaction patterns across various attributes Ensure comprehensive alert review by the team by leveraging all available profile attributes alternate sources of data -ve databases past patterns and available online validation sources to identify anomalies and prevent fraudulent activity Analyze Fraud Modus Operandi decisioning patterns to feed learnings for SOP improvement updation Perform RCA of the identified prevented frauds and share the same with the sampling investigation team to unearth fraud syndicates in the market Conduct weekly sample audits of fraud analyst decisioning to drive adherence to SOPs customer contact policies Stakeholder Liaisoning and Process Improvement Liaison with internal stakeholders Credit Operations CS and external stakeholders Merchants Acquirers Payment gateways LEAs to highlight fraud trends and take up hold reverse disputed funds Monitor fraud trends and feedback the learnings observations into the system and train people for process improvements Regulatory Adherence KYC Compliance Ensure adherence to regulatory compliance on KYC transaction monitoring and fraud transaction reversals Coach the team on regulatory guidelines and ongoing changes in the compliance framework Measures of Success Productivity No of cases decisioned in a day as per MOU Fraud Decisioning Accuracy TAT Team VIC Penetration Fraud Catch False Positives Completion of Critical Projects on Digitization Automation as per agreed objectives 100 coverage on process training and certification for the team Process Adherence as per MOU Technical Skills Experience Certifications Core domain expertise in fraud risk management underwriting and transaction monitoring Positive industry connect visibility on Industry forums to learn industry best practices updates Competencies critical to the role Conflict Management Analytical Ability and Problem Solving Process Orientation Quality Orientation Qualification Graduate in any discipline from a reputed and recognized institute University Preferred Industry Banking Financial Services Consulting Fraud Strategy Ecommerce