Customer Care Executive Position Summary We are seeking a proactive and customer-centric Customer Care Executive to manage customer interactions handle reservations analyze reviews and support relationship milestones The role emphasizes accurate data handling strong communication skills and continuous career development Key Responsibilities Understand and Analyze Customer Reviews Monitor and tag customer reviews across all relevant platforms Analyze reviews to identify key customer sentiments trends and service gaps Share insights with internal teams to support service improvement initiatives Reviews Data Tagging Reporting Accurately tag all customer feedback and reviews in the system Generate and submit daily weekly and monthly reports on customer interactions and feedback Ensure consistency and accuracy in all data reporting tasks Customer Satisfaction Management Handle customer queries and concerns with empathy and professionalism Ensure timely and satisfactory closure of all feedback loops in coordination with Restaurant Managers RMs Reservation Calls and Enquiry Handling Manage incoming reservation calls efficiently and courteously Confirm bookings process requests and update CRM or reservation systems accurately Respond promptly to all customer enquiries related to reservations services and special requests Customer Relationship Milestone Engagement Engage on call with customers during key milestones such as birthdays anniversaries or loyalty events Conduct timely outreach and follow-ups to strengthen customer relationships Personalize interactions to enhance customer experience and loyalty Professional Development Self-Improvement Participate actively in training and upskilling programs Set and achieve personal development goals aligned with company expectations Suggest process improvements and actively seek feedback for self-improvement Qualifications Bachelor s degree in any field preferred Hospitality Business Communication 1-2 years of experience in customer service reservations or client engagement Excellent verbal and written communication skills Proficiency in Microsoft Office especially Excel Strong organizational skills and attention to detail Key Competencies Customer empathy and relationship management Data accuracy and analytical thinking Effective communication and call handling Proactiveness in feedback and improvement Time management and multitasking ability Job Type Full-time Pay 20 000 00 - 22 000 00 per month Benefits Health insurance Provident Fund Schedule Day shift Work Location In person Speak with the employer 91 (phone hidden)

📌 Customer Advocacy Executive (New Delhi)
🏢 Daryaganj Hospitality
📍 New Delhi