Job Purpose To ensure excellent customer satisfaction and enhance customer loyalty by handling post-sale interactions addressing grievances managing service experiences and building lasting customer relationships Key Responsibilities Ensure end-to-end customer satisfaction throughout the sales lifecycle Manage inbound and outbound calls messages or emails to check customer experience Coordinate with sales teams to resolve customer complaints quickly and effectively Conduct regular follow-ups with customers to ensure satisfaction Handle escalation calls and ensure resolution within the defined timelines Collect and analyze customer feedback to improve service quality Maintain and update the customer satisfaction index CSI and Net Promoter Score NPS Organize customer meets events or campaigns to build long-term relationships Monitor and track repeat complaints to identify areas of improvement Prepare and present daily weekly monthly reports on customer issues and resolutions Key Skills Competencies Excellent communication and interpersonal skills Strong problem-solving and conflict-resolution abilities Customer-centric mindset Empathy patience and emotional intelligence Qualifications Graduate in any discipline Experience in the automotive retail or service industry is an advantage Job Type Full-time Pay 12 000 00 - 15 000 00 per month Perks Cell phone reimbursement Health insurance Paid sick time Schedule Day shift Supplemental Pay Commission pay Yearly bonus Work Location In person

📌 Customer Delight Manager (cdm) (Karnataka)
🏢 Niran Moters Pvt.Ltd(Royal Enfield)
📍 Karnataka