Job Title HR Team Lead - Operations BPO Location Bhopal Job Type Full-time On-site Department Human Resources - BPO Operations Experience 2-3 years with minimum 1 years in a team lead role within a BPO Job Summary Avyaan Management is hiring a proactive and detail-oriented HR Team Lead - Operations to manage and oversee end-to-end HR operations for our BPO workforce The ideal candidate will have strong knowledge of HR processes in a fast-paced high-volume environment and the ability to lead a team effectively while ensuring compliance accuracy and employee satisfaction Key Responsibilities Lead the HR operations team handling onboarding exit formalities employee database management attendance and leave tracking Ensure timely and accurate processing of HR documentation employee letters background checks and compliance-related tasks Coordinate with Talent Acquisition Payroll Compliance and Business Units for smooth operations support Manage HRMS HRIS platforms for workforce data accuracy e g Keka Darwinbox etc Own the employee life cycle for agents and support staff - from hiring to separation Monitor adherence to HR SLAs and operational KPIs Handle employee queries and grievances related to HR operations in coordination with ER HRBP teams Ensure statutory compliance with PF ESI Gratuity Shops Establishment Act etc Prepare and maintain operational reports such as headcount attrition and shift rosters Support audits documentation checks and BCP Business Continuity Planning for HR functions Coach and mentor a team of junior HR executives Key Requirements Graduate Postgraduate in Human Resources or related field MBA in HR preferred 2-4 years of experience in HR Operations at least 1 years in a leadership or team lead role in a BPO ITES setup Strong understanding of BPO processes shift-based working and high-volume hiring support Hands-on experience with HR systems and tools Keka Zoho People SAP etc Familiarity with labor laws and BPO compliance requirements Excellent communication interpersonal and team management skills Ability to multitask and prioritize in a dynamic environment Preferred Attributes Prior experience in night shift or rotational shift supportExposure to payroll inputs and coordinationStrong reporting and MS Excel skillsWhat We Offer Competitive salary with performance bonusesOpportunity to grow into an HR Operations Manager roleFast-paced and team-oriented BPO work cultureHealth and wellness benefitsContinuous learning and development opportunities Apply Now Send your updated resume to Hr intern avyaanmgmt com with the subject HR Team Lead - BPO Operations Application Job Type Full-time Pay 20 000 00 - 25 000 00 per month Job Types Full-time Permanent Fresher Pay Up to 11 000 00 per month Benefits Provident Fund Education Higher Secondary 12th Pass Required Language English Required Work Location In person