Telecaller Location Single Branch Vesu Pal Katargam Varachha Reporting To Branch Counsellor Branch Manager Department Sales Client Engagement Employment Type Full time Role Objective To manage and convert incoming enquiries from social media platforms Instagram WhatsApp ads Facebook into free demo clients follow up on demo attendance and package enrollment drive cross-selling opportunities maintain accurate client data and enhance engagement through broadcasts while understanding client needs to improve conversion rates Key Responsibilities Enquiry Management Respond promptly to enquiries on Instagram WhatsApp ads and Facebook within 1 hour Engage potential clients with friendly informative responses to schedule free demos Follow up with leads via calls or messages to confirm demo attendance Demo Follow-Up Track demo client attendance and confirm whether they attended the scheduled demo and how was the Demo Follow up with demo clients within 24 hours to check if they enrolled in a package and document reasons for non-enrollment e g pricing time constraints Report demo follow-up outcomes to the Branch Counsellor weekly for sales strategy adjustments Cross-Selling Identify opportunities to promote additional services or packages e g nutrition plans personal training during client interactions Suggest complementary offerings based on client fitness goals or interests during enquiry or follow-up calls Collaborate with the Branch Counsellor to track cross-selling success rates and refine approaches Data Management Record all enquiry details source client name contact requirements in Google Sheets daily Update demo attendance enrollment status non-enrollment reasons and cross-selling outcomes in the tracking sheet Maintain accurate records of client interactions for future follow-ups Broadcast Messaging Send targeted WhatsApp broadcasts e g promotions demo invites cross-selling offers to leads twice weekly Craft engaging concise messages highlighting Slimiphy s unique offerings e g toning tables special packages Monitor broadcast response rates and adjust messaging based on engagement Client Needs Analysis Understand client fitness goals or concerns during initial conversations and follow-ups Identify reasons for non-conversion or non-enrollment e g pricing location and report to the Counsellor Suggest tailored demo experiences or cross-selling options to address client hesitations Key Result Areas KRAs KRA Key Metric Goal Enquiry Response Rate Respond to 100 of enquiries within 1 hour daily Demo Conversion Convert 40 of enquiries into demo bookings monthly Demo Follow-Up Follow up with 100 of demo clients within 24 hours and document outcomes Cross-Selling Success Achieve 15 of demo clients purchasing additional services packages monthly Data Accuracy Maintain 100 accurate and updated Google Sheets daily Broadcast Engagement Achieve 25 response rate on WhatsApp broadcasts monthly Non-Conversion Analysis Document reasons for 90 of non-converted leads and non-enrolled demo clients monthly Actionable Steps to Achieve Results Check Instagram WhatsApp and Facebook inboxes every 2 hours during work hours to ensure prompt responses Use scripted responses for common enquiries and cross-selling pitches to maintain consistency and speed Log every interaction including demo attendance and enrollment outcomes in Google Sheets immediately after contact Contact demo clients within 24 hours post-demo to confirm enrollment status and explore cross-selling opportunities Analyze non-conversion and non-enrollment trends weekly discussing solutions with the Branch Counsellor Test different broadcast messages e g emojis cross-selling offers to boost engagement and track responses Qualifications Education 12th pass or diploma in any field Bachelor s degree preferred Skills Strong communication skills English Hindi Gujarati Proficiency in Google Sheets and WhatsApp Business Ability to engage clients empathetically and persuasively Basic understanding of fitness services and packages to explain offerings and cross-sell effectively Job Type Full-time Pay 10 000 00 - 18 000 00 per month Schedule Day shift Work Location In person

📌 Telecaller (Gujarat)
🏢 Slimiphy
📍 Gujarat