Key Responsibilities Initiate outbound calls to customers for various purposes including Scheduling and confirming service appointments Following up on previous service calls or inquiries Promoting and explaining membership plans and special offers Conducting customer satisfaction surveys Accurately record and update customer information call dispositions and service details in CRM platforms Adhere to call scripts and company guidelines to ensure consistent and high-quality customer interactions Maintain a high level of product and service knowledge to effectively assist customers Meet daily and weekly targets for outbound calls appointments scheduled or membership enrollments Required Qualifications Educational Qualification Graduate above Experience 1-2 years of experience in an outbound call center role preferably in a service-based or sales environment Communication Skills Excellent verbal and written communication skills in English with clear and professional phone etiquette Technical Proficiency Basic computer literacy and ability to navigate CRM systems and other call center tools Customer Focus Solid commitment to providing excellent customer service Work Ethic Ability to work independently and as part of a team demonstrating a proactive and results-oriented approach Preferred Qualifications Prior experience in the HVAC home services or membership-based sales domain Familiarity with CRM systems like Service Titan or similar Apps Job Type Full-time Pay 30 000 00 - 50 000 00 per month Language English Required Hindi Preferred Shift availability Night Shift Required Work Location In person

📌 Customer Service Representative (Punjab)
🏢 Aalayam Selveer c/o MAPA Solutions
📍 Punjab